Decision search
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West Lancashire Borough Council (24 011 471)
Statement Closed after initial enquiries Council tax 16-Dec-2024
Summary: We will not investigate this complaint about the Council’s advice and handling of council tax reduction as there is not enough evidence of fault. Ms X also had appeal rights to the Valuation Tribunal which she has used.
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Birmingham City Council (24 011 581)
Statement Closed after initial enquiries Refuse and recycling 16-Dec-2024
Summary: We will not investigate Mr X’s complaint about problems with his household waste collections. This is because the case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to Mr X is not significant enough to warrant an investigation. Our involvement would be unlikely to add anything to the Council’s response or lead to a different outcome.
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London Borough of Havering (24 011 649)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate this complaint about the Education, Health and Care Plan process. This is because it is unlikely we could add anything to the Council’s response. If Miss X is unhappy with the content of her child’s Education, Health and Care Plan, then it is reasonable for her to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Lincolnshire County Council (24 011 676)
Statement Closed after initial enquiries Child protection 16-Dec-2024
Summary: We cannot investigate Mrs X’s complaint about a social worker’s assessment of her family. This formed part of ongoing court proceedings and we are legally prevented from investigating it.
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Liverpool City Council (24 012 202)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We cannot investigate this complaint that the Council failed to make alternative educational provision for the complainant’s son, and failed to secure the provision set out in his Education Health and Care plan. The fact that she has used her right to appeal places the matters outside our jurisdiction.
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Southend-on-Sea City Council (24 012 212)
Statement Closed after initial enquiries Special educational needs 16-Dec-2024
Summary: We will not investigate this complaint that the Council failed to update the complainant’s son’s Education and Care plan because the complaint is late and there are no grounds for us to consider it now. We will not investigate her complaint that the Council has not reimbursed her for costs she has incurred because we would not add anything to the response the Council has already made on this matter.
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Hartlepool Borough Council (24 012 248)
Statement Closed after initial enquiries Council tax 16-Dec-2024
Summary: We cannot investigate this complaint about Ms X’s council tax liability for two properties she owns. This is because the complaint falls outside our powers to investigate as Ms X exercised her appeal rights to the Valuation Tribunal.
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Manchester City Council (24 012 705)
Statement Closed after initial enquiries Trees 16-Dec-2024
Summary: We will not investigate this complaint about trees damaging the complainant’s property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for the complainant to put claim on the Council’s insurance, and if the claim is refused, take the Council to court.
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Sefton Metropolitan Borough Council (24 012 738)
Statement Closed after initial enquiries Looked after children 16-Dec-2024
Summary: We cannot investigate Miss X’s complaint about the Council’s alleged failure to adhere to contact arrangements ordered by a court. There has been further court action in the past year and the alleged failure either has or could reasonably have been raised as part of the proceedings.
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London Borough of Tower Hamlets (24 016 050)
Statement Closed after initial enquiries Leisure and culture 16-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s complaints about nuisance from a football park. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no significant injustice, and we cannot achieve the outcome Ms X is seeking.