Decision search
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London Borough of Haringey (24 016 202)
Statement Closed after initial enquiries Parking and other penalties 16-Dec-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice for a parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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London Borough of Redbridge (24 012 099)
Statement Closed after initial enquiries Child protection 15-Dec-2024
Summary: We will not investigate this complaint that the Council has been at fault in supporting the complainant’s wife in removing his children from the family home on false grounds and in denying him contact with them. This is because there is insufficient evidence of fault on the Council’s part, and investigation would not achieve the outcome the complainant wants.
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Derbyshire County Council (24 012 136)
Statement Closed after initial enquiries Special educational needs 15-Dec-2024
Summary: We cannot investigate this complaint about the decision to refuse to carry out and Education Health and Care Needs Assessment, and about the Council’s response to subsequent correspondence. The complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this places the complaint outside our jurisdiction.
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North Yorkshire Council (24 007 549)
Statement Closed after initial enquiries Special educational needs 14-Dec-2024
Summary: We will not investigate Miss X’s complaint about the handling of her son’s education. Miss X had the right to appeal to the First-Tier Tribunal (Special Educational Needs and Disability). Miss X has used that right which places most of the complaint outside our jurisdiction. There are some issues we could investigate, but it is unlikely we could add anything to the Council’s response. Also, the injustice from matters which are in our jurisdiction is not significant enough to warrant an investigation.
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Essex County Council (24 010 861)
Statement Upheld Special educational needs 14-Dec-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Richmond upon Thames (23 013 927)
Statement Upheld Special educational needs 13-Dec-2024
Summary: Miss X complains about the Council’s failure to tell her there was no place available for her child at their preferred school until the day before they were due to start there and a lack of alternative education provision. The Council has agreed to take further action to remedy the injustice caused to Miss X and her child by its poor communication. There is no evidence of fault by the Council in its handling of alternative education provision for Miss X’s child.
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Kent County Council (23 016 095)
Statement Upheld Special educational needs 13-Dec-2024
Summary: Miss D complained the Council failed to provide the provision in her daughter’s Education, Health and Care Plans issued in 2022 and 2023. She also complained the Council failed to complete an annual review of her daughter’s Education, Health and Care Plan. We find the Council was at fault for failing to provide the provision in Miss D’s daughter’s Education, Health and Care Plan issued in 2023. It also failed to complete an annual review in line with statutory timescales. The Council has agreed to our recommendations to address the injustice caused by fault.
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Surrey County Council (23 018 910)
Statement Not upheld School transport 13-Dec-2024
Summary: Miss X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications or how it responded to Miss X’s application.
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Bournemouth, Christchurch and Poole Council (23 020 036)
Statement Upheld Disabled facilities grants 13-Dec-2024
Summary: Mr F complained on behalf of his son about delay by the Council in considering his application for a Disabled Facilities Grant. We found fault which caused distress and uncertainty. The Council has agreed to apologise and make payments to Mr F and his son to remedy this.
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North Yorkshire Council (24 000 697)
Statement Upheld Special educational needs 13-Dec-2024
Summary: We upheld a complaint the Council delayed in completing an education, health and care assessment of Mr E’s child. We also found fault in its failure to ensure the child had access to a full-time education for two terms while it completed its assessment. These faults caused injustice as a loss of education provision and distress. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy Mr E’s injustice and make service improvements.