Decision search
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Bolton Metropolitan Borough Council (24 007 405)
Statement Upheld Allocations 06-Jan-2025
Summary: Miss X says the Council did not deal with her housing properly. The Council accepts it is at fault. Miss X suffered avoidable distress and uncertainty. The Council has offered an appropriate remedy.
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North Northamptonshire Council (24 009 974)
Statement Closed after initial enquiries Special educational needs 06-Jan-2025
Summary: We will not investigate Ms X’s complaint that the Council’s actions have meant that her son has missed out on a full-time education. This is because Ms X has used her right of appeal to a tribunal and the education provision in place is not separable from that appeal.
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Precious Support Services Limited (24 010 400)
Statement Closed after initial enquiries Domiciliary care 06-Jan-2025
Summary: We will not investigate this complaint about adult social care support at home. This is because the Care Provider has thoroughly investigated and responded to the complaint, and it is unlikely we could add to that investigation or reach a different outcome.
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Halton Borough Council (24 010 665)
Statement Closed after initial enquiries Child protection 06-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision not to take safeguarding action. There is not enough evidence of fault to justify our involvement.
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London Borough of Tower Hamlets (24 011 040)
Statement Closed after initial enquiries Enforcement 06-Jan-2025
Summary: We will not investigate this complaint about the Council’s failure to take planning enforcement action against a development close to Mr X’s home in relation to waste management. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.
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Stour Sudbury Limited (24 011 492)
Statement Closed after initial enquiries Residential care 06-Jan-2025
Summary: We will not investigate this complaint about adult social care support during a respite stay in a residential care home. This is because the Care Provider has thoroughly investigated and responded to the complaint, and it is unlikely we could add to that investigation or reach a different outcome.
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London Borough of Haringey (24 011 693)
Statement Closed after initial enquiries Fostering 06-Jan-2025
Summary: We will not investigate the Council’s responses to Mr X complaining the Council is poaching carers from his private foster care agency. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault causing injustice to justify an investigation.
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Devon County Council (24 011 713)
Statement Closed after initial enquiries Special educational needs 06-Jan-2025
Summary: We will not investigate this complaint about the Education Health and Care needs assessment process. This is because Mrs X has used her right of appeal to a tribunal and most of the issues raised are not separable from this appeal. The delays following the conclusion of the appeal have not caused Mrs X or her child a significant injustice.
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Leicestershire County Council (24 011 751)
Statement Upheld Special educational needs 06-Jan-2025
Summary: We will not investigate Miss X’s complaint. We are unlikely to achieve a significantly different remedy for the Council’s delay in issuing an Education Health and Care Plan. We cannot investigate the education and support provided by a school to a pupil. We cannot investigate the education provided during a Tribunal appeal as it is connected to that appeal.
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Coventry City Council (24 011 995)
Statement Closed after initial enquiries Child protection 06-Jan-2025
Summary: We cannot investigate this complaint about the Council’s involvement with the contact and residency arrangements of Mr X’s children. These are matters that have been subject to court action and which only a court could decide.