Decision search
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East Sussex County Council (24 003 532)
Statement Not upheld Residential care 22-Nov-2024
Summary: Mrs X complained about the quality of care provided to her late mother at a care home. We have ended the investigation as it is unlikely further investigation by us would lead to a different outcome and Mrs X says she has started legal action which will consider the same matters raised in the complaint to us.
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Portsmouth City Council (24 003 608)
Statement Upheld Transport 22-Nov-2024
Summary: The Council failed to properly consider Ms X’s medical conditions when assessing her application for a blue badge.
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Royal Borough of Greenwich (24 005 167)
Statement Closed after initial enquiries Other 22-Nov-2024
Summary: We will not investigate this complaint about how the Council has managed its communications with Mr X. This is because investigation into how restrictions were removed would not lead to a different outcome, and how the Council has decided to communicate with Mr X going forward has not caused him a significant enough injustice to justify our involvement.
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London Borough of Waltham Forest (24 005 267)
Statement Not upheld Housing benefit and council tax benefit 22-Nov-2024
Summary: Ms B complained about the Council’s actions in carrying out two reviews of her housing benefit claim in two successive years. We have not found fault with the Council’s actions.
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London Borough of Bexley (24 005 291)
Statement Closed after initial enquiries Special educational needs 22-Nov-2024
Summary: We cannot investigate Miss Y’s complaint that the Council failed to provide her son, Mr B, with suitable education, special educational needs provision and school transport. This is because these matters are all closely linked to a SEND Tribunal decision.
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Birmingham City Council (24 008 533)
Statement Closed after initial enquiries School transport 22-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the wording of letters regarding post-16 transport decisions and other issues with communication. It is unlikely an investigation would add anything to the Council’s response or achieve the outcomes Mrs X wants.
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Buckinghamshire Council (24 010 061)
Statement Upheld Special educational needs 22-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Plymouth City Council (24 010 084)
Statement Closed after initial enquiries Disabled facilities grants 22-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision not to provide a disabled facilities grant to fund a hardstanding outside the complainant’s home. There is not enough evidence of fault in the way the Council decided the complainant does not meet the criteria for a grant.
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East Sussex County Council (24 009 453)
Statement Upheld Residential care 22-Nov-2024
Summary: We will not investigate Miss X’s complaint that her mother’s care provider failed to provide care in line with the care plan. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Wokingham Borough Council (24 009 827)
Statement Closed after initial enquiries Antisocial behaviour 22-Nov-2024
Summary: We will not investigate Miss X’s complaint about the Council failing to appropriately deal with her reports of anti-social behaviour from her neighbour, who is a council tenant. This is because the complaint is out of the Ombudsman’s jurisdiction as it concerns the Council’s actions as a social housing landlord.