Decision search
Your search has 54156 results
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North Northamptonshire Council (24 011 415)
Statement Upheld School transport 29-Jun-2025
Summary: Miss X complained that the Council acted unfairly when it decided not to award free school transport to her children. The Council was at fault. The Council did not carry out its assessment properly. The Council should apologise to Miss X and review its internal procedures.
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Braintree District Council (24 011 446)
Statement Upheld Allocations 29-Jun-2025
Summary: Mr X complained about the Council’s handling of his housing application. We found fault by the Council that caused Mr X added avoidable distress when he and his children found themselves living in accommodation not suited to their needs. The Council agreed to apologise to Mr X and make a symbolic payment of £500 in recognition of the injustice caused by its fault.
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Milton Keynes Council (24 012 379)
Statement Upheld Other 29-Jun-2025
Summary: Mr X complained the Council delayed taking action regarding his complaint of a rat infestation in and around his property. Mr X said the Council’s actions caused his family avoidable anxiety and distress and led to him moving address. We found fault by the Council. The Council has agreed to provide Mr X with an apology and a financial remedy in recognition of the injustice caused.
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Oxfordshire County Council (24 023 038)
Statement Upheld Child protection 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to concerns he raised about his children’s welfare. This is because the Council has already investigated using the three-stage Children Act complaint procedure and we could not add to that investigation. Additionally, the Council will take action to remedy the injustice caused by delays in that procedure.
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Statement Closed after initial enquiries Other 29-Jun-2025
Summary: We will not investigate this complaint about the Care Provider’s decision to outsource services it provided to residents of its adjacent independent living apartments. There is insufficient evidence the Care Provider’s actions amount to fault.
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Coventry City Council (24 023 250)
Statement Closed after initial enquiries Antisocial behaviour 29-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council did not respond to his telephone calls reporting noise nuisance. Further investigation would not lead to a different outcome.
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Wiltshire Council (24 023 461)
Statement Closed after initial enquiries Special educational needs 29-Jun-2025
Summary: We will not investigate this complaint about an alleged safeguarding failure by the Council. There is not enough evidence of fault by the Council to warrant our further involvement. Matters concerning data protection would be better raised with the Information Commissioner as they have powers to order disclosure and to impose penalties for deletion that we lack.
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Redcar & Cleveland Council (25 000 068)
Statement Closed after initial enquiries Planning applications 29-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault affecting the decision.
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Hampshire County Council (25 000 171)
Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his car by the Council’s contractor and the outcome of his claim for damages. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
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North Somerset Council (25 000 278)
Statement Closed after initial enquiries Disabled children 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue his son with a Blue Badge. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.