Decision search
Your search has 54156 results
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London Borough of Hammersmith & Fulham (25 000 905)
Statement Closed after initial enquiries Homelessness 29-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty following Ms X’s refusal of an offer of alternative interim accommodation. It was reasonable for Ms X to use the review/appeal procedure for challenging the Council’s decision.
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Peterborough City Council (25 000 938)
Statement Closed after initial enquiries Transport 29-Jun-2025
Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a blue badge. This is because the Council will offer the complainant a face to face mobility assessment and reassess the application.
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Slough Borough Council (25 001 158)
Statement Closed after initial enquiries Allocations 29-Jun-2025
Summary: We will use our discretion not to investigate this complaint about the complainant’s priority on the housing register. This is because the Council has decided to increase the family’s priority.
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Lewes District Council (25 001 646)
Statement Closed after initial enquiries Leisure and culture 29-Jun-2025
Summary: We cannot investigate Mr X’s complaint about a lack of accessible toilets at a private club. This is because the complaint does not concern an administrative function of the Council.
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London Borough of Wandsworth (25 001 935)
Statement Closed after initial enquiries Child protection 29-Jun-2025
Summary: We cannot investigate this complaint about information shared with a third-party by the Council. The law says we cannot investigate complaints about what happened in court.
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London Borough of Tower Hamlets (25 002 073)
Statement Closed after initial enquiries Homelessness 29-Jun-2025
Summary: We will not investigate this complaint about the suitability of Mr X’s temporary accommodation. He successfully used his right to request a review, and the Council agreed to offer the family alternative temporary accommodation.
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Burnley Borough Council (25 002 094)
Statement Closed after initial enquiries Council tax 29-Jun-2025
Summary: We will not investigate this complaint about difficulties the complainant had setting up a new direct debit to pay his council tax. This is because there is insufficient evidence of fault causing injustice.
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London Borough of Hillingdon (25 002 220)
Statement Closed after initial enquiries Parking and other penalties 29-Jun-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
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London Borough of Barnet (23 013 609)
Statement Upheld Assessment and care plan 29-Jun-2025
Summary: We found that North Middlesex Hospital NHS Trust failed to consistently provide adequate overnight support to a patient with a learning disability. We also found that the London Borough of Barnet failed to review the patient’s needs in hospital when other professionals noted they had changed. And we found there were avoidable delays in the discharge process, caused by both organisations. These faults caused avoidable distress and uncertainty. We asked the organisations to apologise and provide small financial payments to address this injustice.
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Royal Free London NHS Foundation Trust - North Middlesex Hospital (23 013 609a)
Statement Upheld Hospital acute services 29-Jun-2025
Summary: We found that North Middlesex Hospital NHS Trust failed to consistently provide adequate overnight support to a patient with a learning disability. We also found that the London Borough of Barnet failed to review the patient’s needs in hospital when other professionals noted they had changed. And we found there were avoidable delays in the discharge process, caused by both organisations. These faults caused avoidable distress and uncertainty. We asked the organisations to apologise and provide small financial payments to address this injustice.