Decision search
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Isle of Wight Council (24 002 111)
Statement Upheld Special educational needs 22-Nov-2024
Summary: Ms X complained the Council failed to complete an Educational Psychologist assessment of her child despite it agreeing to do so following the 2023 Education, Health and Care Plan annual review meeting. We found fault with the Council delaying outside the statutory timescales in reviewing Ms X’s child’s Education, Health and Care Plan. We also found fault with the Council delaying completion of an agreed on Educational Psychologist assessment. The Council agreed to pay Ms X £500 for the avoidable uncertainty, frustration and lost opportunity caused by its delays.
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Staffordshire County Council (24 002 457)
Statement Not upheld Parking and other penalties 22-Nov-2024
Summary: Mr D says the Council failed to tell him it was pursuing a penalty charge notice. We have not found evidence of fault by the Council. We have completed the investigation and not uphold the complaint.
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Manchester City Council (24 001 270)
Statement Upheld Refuse and recycling 22-Nov-2024
Summary: Dr X complains that the Council refused her request for a smaller recycling bin despite insufficient space to store the bin and her finding it difficult to move a larger bin due to her disability. The Council was at fault as it failed to signpost Dr X to its assisted collection service. The Council has offered to apologise to Dr X, make a symbolic payment of £100 and refer her to the assisted collection service which is a sufficient and proportionate remedy.
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Nottinghamshire County Council (24 001 433)
Statement Upheld Alternative provision 22-Nov-2024
Summary: The complainant (Mrs X) said the Council had failed to arrange alternative provision for her son (Y) when he could not attend his school. We found fault with the Council which meant Y lost some education. The Council’s fault also caused injustice to Mrs X. We did not investigate anything that happened from the second week of March 2024 as Mrs X appealed the Education Health and Care Plan issued for Y at this time and alternative provision was closely linked to the appeal issues. The Council agreed to apologise, make payments to recognise Y’s and Mrs X’s injustice and carry out some service improvements.
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London Borough of Wandsworth (24 001 630)
Statement Closed after initial enquiries Looked after children 22-Nov-2024
Summary: We will not investigate this complaint about backdated Child Arrangement Order payments. This is because there is insufficient evidence of fault in the decision-making process.
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Suffolk County Council (24 001 970)
Statement Not upheld Special educational needs 22-Nov-2024
Summary: The complainant (Ms X) said the Council had failed to consider her complaint about the delays with an Education Health and Care needs assessment for her daughter (Y). We will not investigate this complaint as at the time when Ms X brought her complaint to the Council any injustice caused by the delays would not have been sufficient to justify our involvement.
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Suffolk County Council (24 001 995)
Statement Upheld School exclusions 22-Nov-2024
Summary: Miss X complained the Council failed to provide adequate education for her child, Y, while excluded from school. We find the Council at fault resulting in a loss of educational provision for Y. We recommend the Council apologises and makes a payment to Miss X.
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Birmingham City Council (24 002 037)
Statement Upheld Allocations 22-Nov-2024
Summary: There was no fault in the way the Council determined Mr B’s housing priority, but it delayed assessing his application and reviewing its decision. The Council has agreed to make a payment to Mr B and backdate his housing priority. It has also agreed to make service improvements.
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London Borough of Bromley (24 000 566)
Statement Upheld Other 22-Nov-2024
Summary: Mr B complained that the Agency’s technicians who attended his home, did not properly test his electrical equipment and falsely certified that they had tested the equipment. We have found fault. The Agency has already remedied the injustice caused by the fault and has taken action to reduce the risk of the fault happening again.
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North Yorkshire Council (23 010 223)
Statement Closed after initial enquiries Other 22-Nov-2024
Summary: We will not investigate Ms X’s complaint the Council has failed to comply with her reasonable adjustments as it has not sent her documents on a USB memory stick as agreed. This is because there is insufficient evidence of fault. In addition, there are no worthwhile outcomes achievable from an investigation.