Decision search
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Suffolk County Council (24 001 971)
Statement Closed after initial enquiries Child protection 21-Nov-2024
Summary: We will not investigate Ms X’s concerns about the accuracy of Council records or her concerns about a member of staff. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Ms X to raise her concerns at court.
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Isle of Wight Council (24 000 143)
Statement Upheld Other 21-Nov-2024
Summary: Mr X complained the Council failed to act on his reports of a brook flooding the area around his home. We found evidence of delay by the Council. The Council agreed to apologise to Mr X, provide him with an update on the action it is taking and make him a symbolic payment in recognition of the injustice caused to him.
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Derbyshire County Council (24 003 113)
Statement Upheld Special educational needs 21-Nov-2024
Summary: Ms X complained about the significant delays in the education, health and care plan process. She also said the Council’s communication has been poor. We find the Council was at fault. This caused significant distress to Ms X and her son. To address this injustice caused by fault, we make several recommendations.
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West Sussex County Council (24 003 204)
Statement Upheld Other 21-Nov-2024
Summary: Mr B complained about the way the Council investigated his complaint about children’s services. We have found fault with stage two investigation and the time taken to complete the process. The Council has agreed to pay Mr B £600.
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Statement Upheld Homelessness 21-Nov-2024
Summary: Miss X complained the Council did not properly process her homelessness application. We found fault by the Council that resulted in Miss X and her family being homeless for four months longer than necessary. The Council agreed to apologise to Miss X and make her a payment in recognition of the injustice caused to her and her family.
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North Somerset Council (24 004 293)
Statement Upheld Leisure and culture 21-Nov-2024
Summary: Mr X complained about how the Council unfairly escalated his Level 1 verbal warning to a Level 2 written warning and how it revoked his extended access service to his local library. There were some faults by the Council which caused injustice to Mr X. The Council will take action to remedy the injustice caused.
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City of Doncaster Council (24 004 387)
Statement Upheld Allocations 21-Nov-2024
Summary: There was fault by the Council. The Council removed Mr X from a housing application. Reinstating Mr X’s name on the housing application, along with an apology remedied the injustice caused. It is unlikely Mr X missed any offers of housing and his situation has now changed. There was no fault in the Council following the Occupational Therapists recommendations on the housing type.
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Bristol City Council (24 004 556)
Statement Upheld Special educational needs 21-Nov-2024
Summary: Miss X complained the Council failed to secure the special educational needs provision in her child D’s Education, Health, and Care plan. The Council was at fault because it failed to secure the provision in the Plan, which caused D to miss special educational needs provision. It also caused avoidable distress to Miss X. The Council agreed to apologise and pay a financial remedy. It will also review what happened in this case and produce an action plan to prevent similar issues in future.
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Redcar & Cleveland Council (24 004 955)
Statement Closed after initial enquiries Planning applications 21-Nov-2024
Summary: We will not investigate this complaint about the Council’s delay in determining Mr X’s planning application. This is because the complaint falls outside our jurisdiction due to the availability of appeal rights to the Planning Inspectorate which we would reasonably have expected Mr X to have used.
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Devon County Council (24 004 956)
Statement Upheld Charging 21-Nov-2024
Summary: There was fault by the Council in its financial assessment of Mrs Y’s care charges. This caused avoidable distress and uncertainty. The Council will reconsider the decision that there had been a deprivation of capital, apologise and make a symbolic payment of £100 to reflect avoidable uncertainty and distress.