Decision search
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Guildford Borough Council (23 016 849)
Statement Closed after initial enquiries Planning applications 21-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.
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Oxfordshire County Council (23 018 940)
Statement Upheld Charging 21-Nov-2024
Summary: Mr X complained about inflated invoices issued by the Council and his requests for them to be corrected being ignored; failure to explain and document how the Council had reached the figures for the corrected charges and said the Council changed its time sheet reporting software, but invoice inflation continued. We find the Council was at fault for delay and lack of consideration of Mr X’s requests and failing to properly explain how it had reached the figures for the corrected charges. This caused Mr and Mrs X significant distress. We make several recommendations to address this injustice caused by fault.
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Wakefield City Council (23 020 611)
Statement Upheld Noise 21-Nov-2024
Summary: Mr X complained the Council failed to act on noise nuisance from nearby allotments. We found the Council took suitable steps to investigate the noise and acted against the allotment tenants responsible. The Council accepted fault for not acting promptly on further evidence Mr X gave, but we found this did not affect the outcome or cause significant injustice.
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Suffolk County Council (23 020 622)
Statement Upheld Alternative provision 21-Nov-2024
Summary: the Council delayed putting in place education for Mrs B’s daughter when she could not attend school due to anxiety. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.
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East Riding of Yorkshire Council (23 020 711)
Statement Upheld Assessment and care plan 21-Nov-2024
Summary: Mrs Y experienced poor care in a care home acting on behalf of the Council. A safeguarding investigation into this was insufficient and failed to acknowledge the impact the poor care had on Mrs Y’s wellbeing.
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Bury Metropolitan Borough Council (23 021 394)
Statement Upheld Parking and other penalties 21-Nov-2024
Summary: Mr X complained about the Council’s handling of his vehicle crossover extension application. We found the Council at fault for significant delays quoting for the work, and in responding to Mr X’s complaint. This caused Mr X avoidable distress which the Council agreed to remedy.
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Derby City Council (24 002 417)
Statement Upheld Special educational needs 21-Nov-2024
Summary: There was fault by the Council. There was a delay of 15 months in issuing a final Education, Health and Care Plan after a needs assessment. A child did not receive any education for two terms and there is no evidence of the Council reaching a proper decision that the 2.5 days a week provision for another term was suitable. An apology, financial remedy and consulting a school on a request for the child to repeat a school year remedies the injustice.
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Derbyshire County Council (24 002 510)
Statement Upheld Special educational needs 21-Nov-2024
Summary: We found fault on Mrs D’s complaint about the Council’s delay processing her application for an Education, Health and Care plan for her son, E. It also delayed checking her concerns about the school failing to make the required provision for him. There were communication failures. This caused them distress as E lost provision. The agreed action remedies the injustice caused.
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Maidstone Borough Council (24 002 896)
Statement Upheld Refuse and recycling 21-Nov-2024
Summary: Mr X complains the Council repeatedly failed to collect his food waste bin and failed to replace the bin when it was removed. The Council failed to investigate the reason for the missed collections, failed to ensure the process it had introduced to manage missed collections was in place and delayed replacing Mr X’s food waste bin. An apology, payment to Mr X, replacement of the food waste bin and further monitoring of his bin collections is satisfactory remedy.
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City of Bradford Metropolitan District Council (24 001 696)
Statement Upheld Special educational needs 21-Nov-2024
Summary: Ms X complained the Council failed to provide her son with a suitable education or update his Education, Health and Care Plan for two years after they moved into the Council’s area. The Council failed to secure the provision in his EHC Plan for over two years, provided only a limited amount of tutoring and delayed reviewing the EHC Plan causing frustration and distress. A suitable remedy is agreed.