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Statement Upheld Special educational needs 19-Mar-2025
Summary: The Council failed to consider whether it owed Mr X’s child, Z, a duty to provide alternative education when they could not attend school due to ill health. It also failed to ensure Z received all the support in their Education, Health and Care Plan and failed to do what it said it would following key meetings. The Council’s faults caused Z to miss out on a term of provision and caused Mr X significant uncertainty, frustration and time and trouble. In recognition of the injustice caused, the Council has agreed to apologise, arrange additional provision to make up for some of the sessions Z missed, pay Mr X £2,700 and carry out service improvements.
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Hampshire County Council (24 003 191)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Mr X complained the Council delayed issuing an Education, Health and Care Plan (EHC Plan) which failed to name a school. The Council delayed issuing the final EHC Plan which meant Mr X paid school fees for nine weeks longer than he otherwise would have. I find fault and the Council will pay Mr X an amount equivalent to the nine weeks’ fees.
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Bournemouth, Christchurch and Poole Council (24 003 452)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Ms X complained that the Council failed to provide the special educational provision set out in her brother’s Education, Health and Care Plan, causing a loss of education and avoidable distress to the family. We find fault and injustice. The Council has agreed to make symbolic payments to the complainant and implement service improvements.
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Plymouth City Council (24 012 977)
Statement Not upheld Child protection 19-Mar-2025
Summary: Mr X complained that the Council failed to safeguard his children when they moved into its area. Mr X would like the social workers involved to be dismissed. We cannot achieve the outcome Mr X wants. Therefore, we have discontinued the investigation.
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London Borough of Wandsworth (24 013 547)
Statement Closed after initial enquiries Assessment and care plan 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Trevelyan House Health Surgery (24 013 547a)
Statement Closed after initial enquiries General practice 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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St Georges University Hospitals NHS Foundation Trust (24 013 547b)
Statement Closed after initial enquiries Hospital acute services 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Central London Community Healthcare NHS Trust (24 013 547c)
Statement Closed after initial enquiries Community hospital services 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Barkers Chemist (Tooting) Ltd (24 013 547d)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Statement Closed after initial enquiries Child protection 19-Mar-2025
Summary: We will not investigate this complaint that the Council delayed supporting Miss X in obtaining a Special Guardianship Order. This is because part of the complaint is made late, and because investigation into more recent matters would not lead to a different outcome.