Decision search
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Norfolk County Council (24 013 810)
Statement Closed after initial enquiries Child protection 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to appropriately safeguard Mrs X’s children whilst in foster care. This is because an investigation would not lead to a different outcome for Mrs X.
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West Northamptonshire Council (24 015 710)
Statement Upheld Other 20-Oct-2025
Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.
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Northamptonshire Health Care NHS Foundation Trust (24 015 710a)
Statement Upheld Mental health services 20-Oct-2025
Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.
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NHS Northamptonshire ICB (24 015 710b)
Statement Not upheld Mental health services 20-Oct-2025
Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.
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Bedford Borough Council (24 016 304)
Statement Closed after initial enquiries Councillor conduct and standards 20-Oct-2025
Summary: We will not investigate Mr X’s complaint about the actions of a parish council. Parish councils are not within the Ombudsman’s jurisdiction. Nor will we investigate his complaint that the Council failed to respond to his request for information. It is reasonable to expect him to complain to the Information Commissioner’s Office on this point.
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City of Bradford Metropolitan District Council (24 016 923)
Statement Closed after initial enquiries Disabled facilities grants 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision on the Complainant’s disabled facilities grant application. There is insufficient evidence of fault.
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Statement Upheld Residential care 20-Oct-2025
Summary: Mrs X complained about the care provided by the care home her father resided in before he passed away. We did not find fault with some aspects of how it handled her father’s deterioration. We found fault with the care home’s quality of daily case records and not appropriately recording reasons and evidence for specific decisions made when her father declined. This caused significant distress, frustration and uncertainty to Mrs X. The care home has agreed to apologise, make a symbolic payment to recognise the injustice, and improve its record keeping.
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Oxfordshire County Council (25 001 908)
Statement Not upheld Charging 20-Oct-2025
Summary: There was no fault in the Council’s decision to include Mrs Y’s property in its financial assessment for care fees because the Council followed statutory guidance in reaching the decision.
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Devon County Council (25 002 124)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to restrict her contact, the scheduling of contact sessions with her child and information contained in court reports. There is insufficient evidence of fault and we are unlikely to achieve a worthwhile outcome. We cannot consider the content of court reports.
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Statement Upheld Special educational needs 20-Oct-2025
Summary: Ms X complained the Council delayed finalising her daughter’s Education, Health and Care plan. The Council was at fault. It caused a delay of six months. This likely meant her daughter missed out on some support that she needed and impacted on her wellbeing. Ms X herself also likely experienced inconvenience and distress and her right to appeal was frustrated. The Council has agreed to take action to address their injustice.