Decision search
Your search has 54124 results
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Essex County Council (25 005 453)
Statement Upheld Special educational needs 21-Oct-2025
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused.
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Charnwood Borough Council (25 005 539)
Statement Closed after initial enquiries Other 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s maintenance of a watercourse near Mrs Y’s home. Mrs Y has a legal remedy for her substantive complaints through the courts, and it is reasonable to expect her to do this.
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Warwickshire County Council (25 005 827)
Statement Closed after initial enquiries Other 21-Oct-2025
Summary: We will not investigate Mr X’s complaint about disrepairs to his chalet and the behaviour of a Council officer. There is not enough evidence of fault or significant injustice to warrant an investigation.
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London Borough of Croydon (25 005 942)
Statement Closed after initial enquiries Other 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s business rates account. It is reasonable to expect the complainant to have contacted us sooner about the direct debit cancellations in 2023, and there is insufficient evidence of fault by the Council in relation to events from 2024 onwards.
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Hampshire County Council (25 006 060)
Statement Closed after initial enquiries Special educational needs 21-Oct-2025
Summary: We will not investigate this complaint about the Council failing to reimburse Mr X’s transport costs. The Council has agreed to re-imburse Mr X’s costs and further investigation would not lead to a different outcome.
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Walsall Metropolitan Borough Council (25 006 086)
Statement Closed after initial enquiries Refuse and recycling 21-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council’s bin men are leaving the bins in unsuitable places after emptying them. This is because we do not consider he has suffered a significant personal injustice to warrant our involvement.
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Kent County Council (25 006 109)
Statement Upheld Other 21-Oct-2025
Summary: We have upheld this complaint because the Council did not complete the statutory children’s complaint’s procedure. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused.
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Statement Closed after initial enquiries Homelessness 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness and a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Staffordshire County Council (25 006 235)
Statement Closed after initial enquiries Special educational needs 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to name a school in an Education, Health and Care Plan which the complainant says could not meet their child’s needs. This is because the complainant has used their right of appeal to the tribunal and an investigation into the complaint would overlap with the role of the tribunal.
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Chesterfield Borough Council (25 006 249)
Statement Closed after initial enquiries Allocations 21-Oct-2025
Summary: We will not investigate Ms X’s complaint about the priority awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.