Decision search
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Kent County Council (24 014 766)
Statement Closed after initial enquiries Direct payments 19-Mar-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to fund a package of support for her son, Mr Z, whilst she was on holiday. There is not enough evidence of fault to justify an investigation.
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Essex County Council (24 015 893)
Statement Closed after initial enquiries Street furniture and lighting 19-Mar-2025
Summary: We will not investigate this complaint about a bus shelter and the Council’s response. This is because there is insufficient evidence of fault by the Council.
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Wiltshire Council (24 015 905)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Ms X complained about the Council’s delay in making decisions after its annual review of her daughter, Y’s Education Health and Care Plan and its failure to carry out six monthly reviews, as stipulated by that Plan, which caused her avoidable worry and stress. We asked the Council to take steps to remedy the injustice and it agreed to apologise and make a symbolic payment.
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Devon County Council (24 009 256)
Statement Upheld Special educational needs 19-Mar-2025
Summary: Miss X complained about the Council’s handling of her request for an Education, Health and Care needs assessment, which denied her child support in preschool. We found avoidable delay by the Council in completing the assessment and issuing an Education, Health and Care Plan for Miss X’s child. The Council agreed to apologise to Miss X and make a symbolic payment of £800 in recognition of the distress and impact on C’s preschool education caused by its avoidable delay.
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West Sussex County Council (24 009 875)
Statement Upheld Assessment and care plan 19-Mar-2025
Summary: The Council acknowledged failings in the way it dealt with the financial assessment for Mrs Y’s care, before the complaint came to this office. It apologised and offered a repayment plan. We consider this a satisfactory remedy.
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London Borough of Redbridge (24 010 566)
Statement Upheld Other 19-Mar-2025
Summary: Mrs X complained about services provided to her son, Y, by the Council’s children’s services department. We found fault because the Council failed to consider the complaint under the children’s statutory complaints procedure. This caused Mrs X avoidable distress and frustration. To remedy the injustice caused, the Council has agreed to consider Mrs X’s concerns through the statutory procedure and apologise for failing to do this originally. It has also agreed to make a payment to her and issue guidance to staff.
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London Borough of Redbridge (24 010 962)
Statement Upheld Looked after children 19-Mar-2025
Summary: Mrs X complained about how the Council refused services to her disabled son, Y. The Council was at fault for refusing to consider her complaint properly under the statutory children’s complaints procedure. This caused Mrs X frustration. It will now consider her complaint at stage two of the statutory children’s complaints procedure.
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Horsham District Council (24 011 263)
Statement Upheld Housing benefit and council tax benefit 19-Mar-2025
Summary: Mr X complained about how the Council handled his housing benefit claim. The Council avoidably delayed his claim and resulting appeal, causing him distress and uncertainty. The Council should apologise, evidence to Mr X it has now referred his appeal to the First-Tier Tribunal (Social Entitlement Chamber), and pay a financial remedy.
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Winchester City Council (24 018 117)
Statement Closed after initial enquiries Council tax 19-Mar-2025
Summary: We will not investigate this complaint about the administration of a council tax account as it is unlikely we will find fault by the Council.
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Blackburn with Darwen Council (24 018 154)
Statement Closed after initial enquiries Planning applications 19-Mar-2025
Summary: We will not investigate this complaint about the way the Council considered the complainant’s reports that her neighbours have breached planning control. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.