Decision search
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Statement Closed after initial enquiries Councillor conduct and standards 19-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a complaint about the conduct of a Councillor. This is because there is insufficient evidence of fault causing Mr X a significant injustice.
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Nottingham City Council (24 017 729)
Statement Closed after initial enquiries Child protection 19-Mar-2025
Summary: We will not investigate Ms X’s complaint about how the Council paid a financial remedy to her children. Investigation by us is unlikely to achieve anything more.
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London Borough of Richmond upon Thames (24 017 766)
Statement Closed after initial enquiries School transport 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s contracted taxi service for school transport. Investigating would not be likely to add anything to the Council’s own investigation or lead to a different or worthwhile outcome.
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Statement Closed after initial enquiries Homelessness 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s homelessness application. He has exercised his right of review and it was reasonable to appeal to County Court.
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Bristol City Council (24 017 873)
Statement Closed after initial enquiries Traffic management 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to create a low traffic neighbourhood where the complainant lives. There is insufficient evidence of fault in the way the Council decided to introduce the scheme, we could not achieve the main outcome the complainant is seeking, and we will not look at the Council’s handling of the subsequent complaint process in isolation.
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London Borough of Camden (24 018 035)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: We will not investigate this complaint that the Council is wrongly including a piece of private land in its controlled parking zone and issuing penalty charge notices to vehicles that park there. This is because the injustice arising from this, that is, the penalty charge notices, can be remedied by way of an appeal to an independent tribunal.
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East Riding of Yorkshire Council (24 018 093)
Statement Closed after initial enquiries Noise 19-Mar-2025
Summary: We will not investigate Mr X’s noise nuisance complaint regarding a licensed property. This is because there is not enough evidence of fault to justify investigating.
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Sunderland City Council (24 019 129)
Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2025
Summary: We will not investigate Mr X’s complaint about his partner being injured following a fall on a slanted pavement edge. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim. Also, there is no sign of fault in the way the Council considered Mr X’s request to make changes to the pavement.
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City of Doncaster Council (24 019 666)
Statement Closed after initial enquiries Licensing 19-Mar-2025
Summary: We will not investigate this complaint about taxi licensing because there is not enough evidence of fault to justify investigating.
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Brighton & Hove City Council (24 019 759)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s escalation of a penalty charge notice. This is because it would have been reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to file a late witness statement/statutory declaration. The Council’s enforcement agents accept it missed an opportunity to notify Mr X of the unpaid penalty charge notice but its actions, and those of the Council, are sufficient to remedy the injustice this caused.