Decision search
Your search has 54124 results
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East Sussex County Council (24 016 786)
Statement Upheld Special educational needs 21-Oct-2025
Summary: The Council was at fault for causing a short delay when deciding Ms X’s daughter’s special educational needs support. It also caused a delay in sending a copy of the support plan to Ms X. It has already apologised to Ms X and has made service improvements. It has now also agreed to offer her a small, symbolic payment to recognise her injustice.
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Staffordshire County Council (24 017 165)
Statement Not upheld Assessment and care plan 21-Oct-2025
Summary: Ms C complains the Council has not assessed her care needs properly and Council commissioned care agencies were inadequate. There was no significant injustice caused by the care agencies commissioned by the Council and no fault in the Council’s decision to reduce services.
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Suffolk County Council (24 017 247)
Statement Upheld Other 21-Oct-2025
Summary: Mr X complained the Council failed to act on safeguarding concerns, delayed providing support for his disabled son, and restricted the investigation of his concerns. The Council was at fault in how it responded to safeguarding concerns, delayed support under a Child in Need assessment, and handled both the complaints process and the Stage 2 investigation. The Council has agreed to our recommendations.
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Statement Upheld Special educational needs 21-Oct-2025
Summary: The Council was at fault for not putting in place suitable education when a child was out of school and for delaying carrying out and annual review of a child’s Education, Health and Care Plan. This meant the child did not receive the education they should have and the complainant had to wait longer than they should have to challenge the content of their child’s Education, Health and Care Plan. To remedy the injustice caused the Council agreed to apologise and make a payment to recognise the loss of education to the child.
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Statement Closed after initial enquiries Noise 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a licence renewal application. This is because there is not enough evidence of fault by the Council and it is unlikely investigation would not achieve any worthwhile outcome for him.
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Birmingham City Council (25 003 240)
Statement Closed after initial enquiries Licensing 21-Oct-2025
Summary: We will not investigate this complaint about the Council requesting additional fees for a licence. The claimed injustice is not significant enough to warrant our involvement.
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Statement Closed after initial enquiries Allocations 21-Oct-2025
Summary: We will not investigate this complaint about an application for priority housing on medical grounds as it is unlikely we will find fault by the Council.
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Horsham District Council (25 004 403)
Statement Closed after initial enquiries Allocations 21-Oct-2025
Summary: We will not investigate Ms X’s complaint about the information the Council provided in response to a Freedom of Information request. The Information Commissioner’s Officer is better placed to consider that complaint.
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Manchester City Council (25 004 696)
Statement Closed after initial enquiries Antisocial behaviour 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s anti-social behaviour (ASB) complaint. This is because some parts of the complaint are late and there are no good reasons to consider it now, and therefore outside our jurisdiction. Of the parts remaining, there is not enough evidence of fault to justify investigation.
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London Borough of Barnet (25 004 711)
Statement Closed after initial enquiries Child protection 21-Oct-2025
Summary: We will not investigate Ms X’s complaint about alleged harassment and the Council’s handling of her complaints. There is insufficient evidence of fault, an investigation would not lead to a different outcome and the Information Commissioner’ Office is better placed to consider a complaint about rectification of records.