Decision search
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London Borough of Harrow (24 002 708)
Statement Upheld Other 10-Jul-2024
Summary: We will not investigate this complaint about a Fixed Penalty Notice for fly-tipping. This is because the Council has decided to issue a refund.
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London Borough of Lambeth (24 003 283)
Statement Closed after initial enquiries Highway repair and maintenance 10-Jul-2024
Summary: We will not investigate this complaint that the Council’s failure to maintain road markings caused the complainant to sustain injuries in an accident. It is reasonable to expect the complainant to use the alternative court remedies which are available.
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Lincolnshire County Council (24 003 137)
Statement Closed after initial enquiries Other 10-Jul-2024
Summary: Ms X complained the Council shared information about another child in a school admissions appeal bundle relating to her child. We will not investigate this complaint as the Information Commissioner’s Officer is better placed to do so.
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Luton Borough Council (23 016 884)
Statement Upheld Commercial and contracts 10-Jul-2024
Summary: Mr X complained the Council did not explain his company would need to apply to join an Approved Providers List to continue to work with the Council. The Council’s failure to ensure all providers were aware they would need to apply to the new APL to continue working with the Council is fault. This fault has caused Mr X an injustice.
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Barchester Healthcare Homes Limited (23 015 925)
Statement Upheld Residential care 10-Jul-2024
Summary: Mr X complained low staffing levels meant his mother, Ms Y, received inadequate care during a two-week period at a care home run by Barchester Healthcare Homes Limited. The Care Provider was at fault for failing to have records of checking on Ms Y for several nights and for failing to alert staff of her increased need for support. This caused Mr X avoidable frustration and uncertainty for which the Care Provider will apologise. It will also provide evidence it has carried out staff training and issued reminders.
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Devon County Council (23 018 173)
Statement Upheld Street furniture and lighting 10-Jul-2024
Summary: Mr X complained about the street lighting the Council installed outside his home. He said the lights are causing light pollution in his bedroom and preventing him from sleeping. There was fault in the way the Council did not complete an accurate assessment of the light entering his home. Mr X was uncertain if the light in his home was above the allowed levels. The Council should apologise and complete an assessment if Mr X consents.
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Durham County Council (23 018 473)
Statement Closed after initial enquiries Assessment and care plan 10-Jul-2024
Summary: We will not investigate the complaint about the adequacy of Council social care support provided to the complainant. This is because we have not identified any evidence of fault with the Council’s communication with the complainant, or how it is assessed her needs for care and safeguarding referrals made on her behalf. There is not enough evidence of fault to justify an investigation.
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Thanet District Council (24 002 564)
Statement Closed after initial enquiries Allocations 09-Jul-2024
Summary: We will not investigate this complaint about the complainant’s need to move to a suitable home. This is because there is nothing meaningful we could achieve as an outcome.
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Leicestershire County Council (24 002 382)
Statement Upheld Direct payments 09-Jul-2024
Summary: We will not investigate this complaint about delay issuing a refund for overpayment of adult social care fees. This is because the Council has accepted its fault, apologised for the impact on the complainant, and acted to prevent future failures. It is unlikely the Ombudsman would add anything to the Council’s investigation or achieve anything further. We are satisfied with the actions the Council has taken to resolve the complaint.
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Barnsley Metropolitan Borough Council (24 002 731)
Statement Closed after initial enquiries Council tax support 09-Jul-2024
Summary: We will not investigate this complaint about the Council’s assessment of council tax support and discretionary housing payments to Mr X. It was reasonable for Mr X to appeal against the council tax support decision to the valuation Tribunal. There is no fault in the Council informing him that he is ineligible for discretionary housing payment.