Decision search
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Staffordshire County Council (23 021 214)
Statement Closed after initial enquiries Safeguarding 11-Jul-2024
Summary: We will not investigate Mr X’s complaint about how the Council handled a safeguarding alert he raised about his sister’s appointee and the Council actions over his application to become his sister’s deputy. We do not consider Mr X to be a suitable representative for his sister.
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Royal Borough of Greenwich (24 002 549)
Statement Closed after initial enquiries Enforcement 11-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.
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East Hertfordshire District Council (24 003 375)
Statement Closed after initial enquiries Planning applications 11-Jul-2024
Summary: We will not investigate this complaint about the way the Council considered a planning application before granting planning permission. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.
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Lancashire County Council (24 003 396)
Statement Closed after initial enquiries Street furniture and lighting 11-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decisions relating to road classification and traffic signs. Any injustice is not significant and further investigation is unlikely to achieve a different outcome.
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Middlesbrough Borough Council (24 003 424)
Statement Upheld Looked after children 11-Jul-2024
Summary: We uphold this complaint that the Council delayed its response under the statutory process for complaints about children’s services. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Mr X.
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East Suffolk Council (24 003 334)
Statement Closed after initial enquiries Refuse and recycling 11-Jul-2024
Summary: We will not investigate Mr X’s complaint about not being provided waste sacks by the Council. Any injustice is not significant enough to justify our involvement.
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London Borough of Hounslow (24 003 335)
Statement Closed after initial enquiries Allocations 11-Jul-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Mr X to seek a review of the Council’s decision to close his application. We will not investigate his complaint about being on the housing register since 2019 without being rehoused. There is insufficient evidence of fault which would warrant an investigation.
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Hampshire County Council (23 016 242)
Statement Not upheld Charging 11-Jul-2024
Summary: Mr X complained the Council failed to provide costs information about the care for his mother (Mrs M) until five months after the service started, when the Council sent a large bill. I have discontinued my investigation. This is because we could not add to the Council’s investigation, and we are unlikely to achieve a different outcome.
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East Sussex County Council (23 014 977)
Statement Upheld Alternative provision 11-Jul-2024
Summary: Mrs X complained the Council delayed putting in place alternative provision for her daughter, M after she stopped attending school in September 2023. The Council was at fault. It delayed putting alternative provision in place between September 2023 and February 2024. The Council agreed to make payments to Mrs X to acknowledge the impact this had on M’s education and for the distress and uncertainty caused.
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Derbyshire County Council (23 015 141)
Statement Upheld Special educational needs 11-Jul-2024
Summary: Miss B complained the Council failed to ensure her daughter received the provision in her Education, Health and Care Plan. She also says the Council failed to respond to her complaints within the timescales set out in its complaints procedure. We find the Council was at fault for how it handled Miss B’s daughter’s education and provision. It was also at fault for its delays in responding to the complaint. The Council has agreed to our recommendations to address the injustice caused by fault.