Decision search
Your search has 50317 results
-
Welwyn Hatfield Borough Council (24 004 083)
Statement Closed after initial enquiries Councillor conduct and standards 11-Jul-2024
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
-
Cambridgeshire County Council (24 004 127)
Statement Closed after initial enquiries Highway repair and maintenance 11-Jul-2024
Summary: We will not investigate this complaint about how the Council handled a pothole claim. The claim itself is a matter for the courts, and it is not a good use of public resources to only investigate how the Council handled the claim.
-
Transport for London (24 004 267)
Statement Closed after initial enquiries Traffic management 11-Jul-2024
Summary: We will not investigate this complaint about a refusal to refund charges for using the Ultra Low Emission Zone. There is not enough evidence of fault to justify investigating.
-
Hampshire County Council (24 004 270)
Statement Closed after initial enquiries Parking and other penalties 11-Jul-2024
Summary: We will not investigate this complaint about the Council’s enforcement of a penalty charge notice as the complainant can ask the courts to consider her case.
-
London Borough of Hillingdon (24 004 316)
Statement Closed after initial enquiries Other 11-Jul-2024
Summary: We cannot investigate this complaint about the Council’s decision to impose fines relating to licensing issues at Mr X’s House of Multiple Occupation (HMO). This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to investigate as Mr X has already appealed to the Property Chamber specialist tribunal.
-
Suffolk County Council (23 013 427)
Statement Upheld Special educational needs 11-Jul-2024
Summary: Mr X complained the Council has not provided any education or provision set out in the Education and Health Care Plan for his son, Y. The Council has acknowledged fault and offered an appropriate financial remedy for Y’s missed education and provision and the distress caused to the family. We are satisfied this is a satisfactory remedy for the injustice caused.
-
Statement Upheld Special educational needs 11-Jul-2024
Summary: We have found the Council at fault for the way it handled Mrs X’s daughter’s (Y’s) Education Health Care (EHC) Plan process and for failing to deliver alternative provision when Y stopped attending school. The fault caused the EHC Plan to be delayed and Y to miss education for a year causing the family avoidable distress. The Council agreed to take action to remedy Mrs X’s injustice.
-
Suffolk County Council (22 012 741)
Statement Closed after initial enquiries Other 11-Jul-2024
Summary: We will not investigate Miss X’s complaint about the care and treatment provided by the Council, the Trust and the Practice. This is because further investigation by the Ombudsmen is unlikely to add to the organisations’ own investigations. Further, we cannot achieve many of the outcomes Miss X is seeking. It would be reasonable for her to use an alternative legal remedy to seek financial redress for data breaches.
-
Oxfordshire County Council (24 003 353)
Statement Closed after initial enquiries Special educational needs 11-Jul-2024
Summary: We will not investigate Ms X’s complaint about Council actions and failure to meet statutory timescales during her child’s Education Health and Care needs assessment and her dissatisfaction with the final plan. She has appealed to the tribunal about the content of the plan and the delay issuing the plan did not cause a significant injustice.
-
London Borough of Wandsworth (23 019 917)
Statement Upheld Special educational needs 11-Jul-2024
Summary: The Council was at fault for failing to deliver Mr B’s son’s speech and language therapy for around two months. It was also at fault for being slow to investigate whether other aspects of his special educational needs support were being delivered. It has already offered Mr B suitable remedies for his – and his son’s – injustice. It will also take steps to improve its service.