Decision search
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Lancashire County Council (23 007 368)
Statement Upheld Special educational needs 09-Jul-2024
Summary: Ms X complained the Council failed to ensure her son, Y, received all the provision and support set out in his Education, Health and Care (EHC) Plan. The Council delayed putting Speech and Language Therapy provision in place by around two weeks following a SEND tribunal order. It agreed to make a payment to Ms X to acknowledge that missed provision. It took appropriate steps to ensure the other support was in place. The Council was also at fault for a delay in sending its written communication plan after implementing a single point of contact for Ms X. It has already apologised for this, which is appropriate.
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Walfinch Reigate & Horsham (23 015 779)
Statement Upheld Domiciliary care 09-Jul-2024
Summary: We uphold Ms X’s complaints about timing of care calls, continuity of care staff and ending the contract. This caused avoidable distress. The Care Provider has already apologised and this is a partial remedy. We recommend a further apology and a symbolic payment for poor communication around ending the contract.
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Hampshire County Council (23 015 999)
Statement Closed after initial enquiries Residential care 09-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision to place Mrs X in a care home or about the care she received there. There is not enough evidence of fault with the care for us to investigate and we are unlikely to achieve more by investigating the complaints about the placement in the care home.
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Statement Closed after initial enquiries Community hospital services 09-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision to place Mrs X in a care home or about the care she received there. There is not enough evidence of fault with the care for us to investigate and we are unlikely to achieve more by investigating the complaints about the placement in the care home.
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West Northamptonshire Council (23 016 399)
Statement Upheld Special educational needs 09-Jul-2024
Summary: Mrs X complained the Council has delayed in carrying out an Education, Health, and Care needs assessment and in issuing a EHC Plan for her son. The Council’s delay in the EHC Plan process and in issuing a final Plan are fault. This fault has caused Mrs X an injustice which the Council has now remedied.
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Rother District Council (23 017 599)
Statement Upheld Other 09-Jul-2024
Summary: The evidence currently suggests fault on Miss Y’s complaint about the Council failing to deal with her formal complaint properly. There were delays in responding to her initial reports and requests for information. The agreed action remedies the injustice caused.
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London Borough of Merton (23 006 152)
Statement Upheld Homelessness 09-Jul-2024
Summary: Ms X complained the Council delayed accepting a housing duty, provided temporary accommodation unsuitable for her family’s needs, and failed to address concerns about the condition of the accommodation. She also complained about the Council’s communication. We have found the Council at fault. We have made recommendations to remedy the injustice caused.
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West Midlands Combined Authority (23 008 291)
Statement Closed after initial enquiries Street furniture and lighting 09-Jul-2024
Summary: We will not investigate this complaint about the Authority’s refusal to remove or relocate a bus stop outside Mr X’s home. There is insufficient evidence of fault to warrant an investigation.
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Brighton & Hove City Council (23 010 078)
Statement Not upheld Charging 09-Jul-2024
Summary: We will not investigate this complaint about the Council’s assessment of Ms X’s financial contribution to the cost of her non-residential care. This is because there is not enough evidence of fault by the Council.
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Birmingham City Council (23 017 822)
Statement Upheld Looked after children 09-Jul-2024
Summary: Mr X complains the Council failed to properly consider his concerns about his children and maintain his contact with them. The Council found fault during its complaints process but failed to carry out the recommendations agreed. The Council has therefore agreed to carry out the recommendations from the complaints process.