Decision search
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City of Bradford Metropolitan District Council (24 003 748)
Statement Closed after initial enquiries Council tax 22-Jul-2024
Summary: We cannot investigate Mr X’s complaint about a council tax liability. This is because Mr X has already used his right to appeal to the Valuation Tribunal. Nor will we investigate how the Council considered his complaint, because there is not enough evidence of fault.
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Basildon Borough Council (24 003 869)
Statement Upheld Refuse and recycling 22-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to collect a bulky waste collection. We are satisfied with the Council’s proposed actions to resolve the complaint. Further investigation is unlikely to lead to a different outcome.
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Coventry City Council (24 004 874)
Statement Closed after initial enquiries Other 22-Jul-2024
Summary: We will not investigate this complaint about a Council officer allegedly sharing information about Mr X with a third party. The Information Commissioner is best placed to consider complaints about data protection.
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Hampshire County Council (24 005 044)
Statement Closed after initial enquiries School admissions 22-Jul-2024
Summary: We will not investigate this complaint about the Council’s school admission appeal panel’s decision to refuse the complainant’s appeal for a school place for her son. This is because there is no evidence of fault on the Council’s part.
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Bristol City Council (24 003 955)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2024
Summary: We will not investigate this complaint that the Council would not allow the complainant to pay a Penalty Charge Notice at the discounted rate of £25. This is because there is insufficient evidence of fault and injustice.
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London Borough of Camden (24 004 606)
Statement Closed after initial enquiries Child protection 22-Jul-2024
Summary: We cannot investigate Ms X’s complaint about her child being removed from her care and an adoption order being made because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been subject to, and decided in, court proceedings. We have no discretion to do so.
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London Borough of Southwark (24 005 512)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2024
Summary: We will not investigate this complaint about the increased cost of a penalty charge notice as there is insufficient evidence that Mr X’s claimed injustice arises solely from Council fault or of sufficient injustice to justify our involvement plus we cannot achieve the outcome Mr X seeks.
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Birmingham City Council (23 011 756)
Statement Upheld Homelessness 22-Jul-2024
Summary: Mr X complains that the Council wrongly disqualified him from the housing register and failed to provide accommodation for him despite being homeless. The Council is at fault as it delayed in dealing with its review of the decision to disqualify Mr X from the housing register and did not fully explain its review decision. The Council is also at fault as it did not offer suitable temporary accommodation to Mr X when it accepted the main housing duty. The Council has agreed to remedy the injustice to Mr X by apologising to him and making symbolic payments to him to acknowledge the distress caused.
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Coventry City Council (23 004 941)
Statement Upheld Homelessness 22-Jul-2024
Summary: Mr X complains that the Council did not include his child as part of his homelessness application so did not provide suitable interim and temporary accommodation. Mr X also complains that the accommodation offered to end the main housing duty was unsuitable. There is no evidence of fault by the Council in how it made its decision that Mr X’s child was not ordinarily resident with him. The Council is at fault as it suggested contacting Mr X’s former partner who allegedly perpetrated domestic abuse against Mr X. But this fault did not cause significant injustice to Mr X.
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Kent County Council (23 005 792)
Statement Upheld Special educational needs 21-Jul-2024
Summary: Ms M’s son, B, has been out of school for two years without any education because of delays by the Council amending his Education, Health and Care (EHC) Plan. He should have a special school place. The impact on Ms M and her family has been very significant. We have recommended a symbolic financial payment and urge the Council to secure suitable education for B without further delay.