Decision search
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Statement Closed after initial enquiries Council tax 23-Jul-2024
Summary: We will not investigate this complaint about Council tax banding because she appealed to a Valuation Tribunal and the matter has been remedied.
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Liverpool City Council (24 005 353)
Statement Closed after initial enquiries School admissions 23-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s Schools Admissions Appeal Panel’s failure to provide his child with a place at School Y. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
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Hampshire County Council (24 004 495)
Statement Closed after initial enquiries Special educational needs 23-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with matters concerning a child’s education. This is because the issues raised have either been appealed to the SEND Tribunal or are not separable from that appeal.
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K and S Solutions Ltd (24 005 757)
Statement Closed after initial enquiries Other 23-Jul-2024
Summary: We cannot investigate this complaint about a Care Provider allegedly not paying rent. This is because the actions complained about do not relate to the provision of adult social care.
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London Borough of Southwark (24 006 109)
Statement Closed after initial enquiries Parking and other penalties 23-Jul-2024
Summary: We cannot investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
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London Borough of Barking & Dagenham (24 006 178)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Jul-2024
Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s housing benefit claim. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to investigate matters that have been to court.
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London Borough of Waltham Forest (24 006 480)
Statement Closed after initial enquiries Planning applications 23-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application and a breach of planning control. This is because we are unlikely to find fault and it is not yet possible to say if the complainant has suffered significant injustice.
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Statement Upheld Special educational needs 23-Jul-2024
Summary: The Council failed to carry out an Education, Health and Care Needs assessment for Mrs X’s child, Y, within the statutory timeframes. The Council’s communication with Mrs X was also inadequate. These faults caused distress and frustration to the family. We are satisfied with the service improvements the Council is carrying out to resolve this issue. The Council has agreed to apologise and make a payment to recognise the personal injustice to Mrs X and Y.
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Surrey County Council (24 003 134)
Statement Upheld Special educational needs 23-Jul-2024
Summary: We cannot investigate Miss X’s complaint about the Council’s decision not to issue her daughter an Education, Health, and Care Plan. Miss X had appealed this decision therefore we have no jurisdiction to investigate. The Council had offered an appropriate remedy for the delays in making this decision, therefore further investigation would not lead to a different outcome. We will not investigate Miss X’s complaint about alternative education provision because there is not enough evidence of fault.
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Stoke-on-Trent City Council (23 012 421)
Statement Upheld Special educational needs 22-Jul-2024
Summary: Mrs X complains about the Council not sending her a copy of her child’s education, health and care plan and not providing her child with a suitable education. The Council is at fault for failing to ensure a suitable education was being provided to Mrs X’s child and for not communicating with her effectively about her child’s plan. The Council has agreed to remedy the injustice caused by the fault.