Decision search
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Dudley Metropolitan Borough Council (24 003 296)
Statement Closed after initial enquiries Disabled children 22-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision not to offer direct payments to Miss X to assist with her children’s care needs. The Council acted properly in assessing the children’s needs under its criteria and we cannot adjudicate matters of lawfulness, which only a court could decide. Although the Council took too long to carry out its assessment and to deal with Miss X’s complaint, this did not cause her to lose direct payments.
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Birmingham City Council (24 003 343)
Statement Closed after initial enquiries Councillor conduct and standards 22-Jul-2024
Summary: We will not investigate Ms X’s complaint about how the Council considered a councillor complaint. This is because there is insufficient evidence of fault to justify our involvement.
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Gedling Borough Council (24 002 724)
Statement Upheld Planning advice 22-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of a pre-planning application advice request and the subsequent complaint. The Council has already taken satisfactory action to address the complaint, and we will not look at its complaint handling in isolation.
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London Borough of Haringey (24 003 647)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2024
Summary: We will not investigate this complaint about costs the complainant incurred when challenging two Penalty Charge Notices. This is because there is insufficient evidence of fault by the Council.
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Maidstone Borough Council (24 003 477)
Statement Closed after initial enquiries Building control 22-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to provide a building control service paid for by the complainant. The Council has apologised for failing to respond to the complainant’s correspondence, refunded the building control fee and provide the required information. We are satisfied with these actions and do not consider that further investigation will lead to a different outcome.
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London Borough of Barnet (24 003 604)
Statement Closed after initial enquiries Residential care 22-Jul-2024
Summary: We will not investigate Mr X’s complaint about the care his late father Mr Y received at a care home and the Council’s decision to cremate Mr Y. Investigation would not add to previous safeguarding and complaint investigations, lead to a different outcome, nor achieve a worthwhile outcome for Mr X. There is not enough evidence of Council fault regarding Mr Y’s cremation to warrant an investigation.
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Gateshead Metropolitan Borough Council (24 003 376)
Statement Closed after initial enquiries Charging 22-Jul-2024
Summary: We will not investigate Mr X’s complaint about the cost of his care and the Council’s failure to share information with the Department of Work and Pensions. There is insufficient evidence of fault to justify our involvement and the Council has exercised discretion to waive the care costs.
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Sheffield City Council (24 003 701)
Statement Closed after initial enquiries Council tax 22-Jul-2024
Summary: We will not investigate this complaint about an alleged failure by the Council to bill the complaint correctly for council tax, or its decision to not provide her a discretionary discount. This is because part of the complaint is late. The complainant also has a right of appeal to a statutory tribunal in relation to the discretionary discount. We will not exercise our discretion and so we have no jurisdiction to investigate this complaint.
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Redcar & Cleveland Council (24 003 770)
Statement Upheld Council tax support 22-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant no longer qualifies for council tax support. This is because the problem has been resolved.
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Plymouth City Council (24 003 935)
Statement Closed after initial enquiries Refuse and recycling 22-Jul-2024
Summary: We will not investigate this complaint about the Council’s arrangements for dealing with complaints. We consider an investigation will not lead to a different outcome.