Decision search
Your search has 50317 results
-
Chesterfield Royal Hospital NHS Foundation Trust (22 017 137c)
Statement Upheld Hospital acute services 21-Jul-2024
Summary: Ms Y complained about failings during her father’s discharge planning, and delays in the repatriation of her mother. We have found fault by the Council for failings in discharge planning. We have also found fault by Bradford Trust and Chesterfield Trust for failings in the repatriation process. These faults led to avoidable expenditure and avoidable stress. We have asked the organisations to apologise, reimburse money the family would not have otherwise paid, make payments to acknowledge the avoidable stress, and take steps to prevent recurrences.
-
Chesterfield Royal Hospital NHS Foundation Trust (22 017 137d)
Statement Upheld Hospital acute services 21-Jul-2024
Summary: Ms Y complained about failings during her father’s discharge planning, and delays in the repatriation of her mother. We have found fault by the Council for failings in discharge planning. We have also found fault by Bradford Trust and Chesterfield Trust for failings in the repatriation process. These faults led to avoidable expenditure and avoidable stress. We have asked the organisations to apologise, reimburse money the family would not have otherwise paid, make payments to acknowledge the avoidable stress, and take steps to prevent recurrences.
-
Kent County Council (23 015 577)
Statement Upheld Special educational needs 21-Jul-2024
Summary: Mrs X complained the Council failed to properly deal with a request for an assessment for an Education Health and Care Plan (EHC Plan) for her daughter. She complained when it agreed to provide an EHC Plan, there was a delay in issuing the plan and Y was not provided with an education while out of school. We found there was delay in issuing an EHC Plan following a Tribunal Order and that Y was not provided with a suitable education. We recommended an apology and a payment to reflect the impact. We did not investigate the Council’s decision not to assess Y. This is because it occurred too long ago and was subject to an appeal.
-
Peterborough City Council (23 015 951)
Statement Upheld Disabled facilities grants 21-Jul-2024
Summary: Mrs X complains the works the Council funded with a disabled facilities grant did not meet her family’s needs, and they had to live in the property for several months while remedial works were carried out. The work carried out was defective and it took too long to put it right. This caused significant distress to Mrs X. The Council needs to apologise and make a symbolic payment to her.
-
West Oxfordshire District Council (23 016 028)
Statement Upheld Homelessness 21-Jul-2024
Summary: Ms X complained about the way the Council has dealt with her homelessness application and about its communication with her. We found some fault with what the Council did, which caused Ms X confusion. The Council has apologised and made service improvements.
-
Derbyshire County Council (23 016 516)
Statement Upheld Assessment and care plan 21-Jul-2024
Summary: Mr X complained the Council failed to provide a daycare centre placement for his disabled daughter. He also complained the Council failed to respond to his requests for a placement and funding. Mr X says his daughter has missed out on social interaction and stimulation offered by the daycare centre. We found fault by the Council regarding its response to Mr X, but no fault regarding the daycare placement. The Council has agreed to provide an apology to Mr X to address the injustice identified.
-
Suffolk County Council (23 016 763)
Statement Upheld Special educational needs 21-Jul-2024
Summary: Mrs X complained about the Council’s handling of her child’s Education, Health and Care needs assessment. We found fault by the Council in its poor communication with Mrs X and its delay in assessing her child and issuing an Education Health and Care Plan. In recognition of the distress and frustration caused by its faults, the Council agreed to apologise and make a symbolic payment of £500 to Mrs X.
-
London Borough of Croydon (23 018 510)
Statement Upheld Assessment and care plan 21-Jul-2024
Summary: Mr X complained the Council stopped both Mr Y’s social care funding and Staying Put funding. Mr X says this stop in funding has undermined Mr Y’s welfare and the stability of his placement. On the evidence seen, we found fault with the Council delaying completion of a suitable care assessment and financial assessment for Mr Y. The Council agreed to backdate Mr Y’s direct payments to 3 January 2024. The Council also agreed to apologise to Mr Y and pay him £400 for the inconvenience cause. We also found fault with the Council failing to complete satisfactory long-term planning for Mr Y’s transition from Staying Put funding. The Council agreed to complete the Shared Lives process for Mr Y. The Council has offered to extend the Staying Put funding to 31 March 2024 and backdate the Shared Lives funding to 1 April 2024; we consider this a suitable offer to address the injustice caused by the Council’s fault. The Council also agreed to apologise to Mr X and pays him £300 for the frustration and distress caused.
-
London Borough of Redbridge (23 019 680)
Statement Upheld Child protection 21-Jul-2024
Summary: Miss F complained the Council had failed to keep her siblings safe from neglect and harm and as a result has left her brother homeless and her sisters at risk of harm. We found fault by the Council as it had not dealt with this complaint under the statutory children’s complaints process. It has agreed to do so now. It will also make a symbolic payment to Miss F to remedy the time and trouble she has been caused and review information about Miss F’s siblings to determine if safeguarding enquiries are necessary.
-
Lancashire County Council (23 019 931)
Statement Not upheld School admissions 21-Jul-2024
Summary: Mrs M complains about the Independent Appeal Panel’s decision not to admit her children to a primary school. There is no fault in the Panel’s decision. The Ombudsman cannot question decisions taken without fault.