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London Borough of Wandsworth (23 011 226)
Statement Upheld Special educational needs 21-Jul-2024
Summary: the Council failed to check arrangements were in place at a mainstream nursery to deliver special educational provision for Mr F’s daughter G. G did not receive provision for the 15 hours a week she attended the nursery between June 2022 and December 2023. We find fault with the way the Council amended G’s Education, Health and Care (EHC) Plan in anticipation of her transfer to school. Due to a lack of capacity, the Council then applied a blanket policy and failed to consider G’s individual circumstances which delayed her full-time attendance at a special nursery. We have recommended a remedy for the injustice caused.
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Calderdale Metropolitan Borough Council (23 012 104)
Statement Upheld Homelessness 21-Jul-2024
Summary: Mr B complained about the way the Council dealt with his homeless application after he was evicted from asylum support accommodation. He was placed in bed and breakfast accommodation for too long and was forced to move to unsuitable temporary accommodation before being moved back to bed and breakfast accommodation again. This caused him significant distress inconvenience and extra costs. We have found fault with the Council. It has agreed to apologise to Mr B, pay him £2,600 and improve its procedures for the future.
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Milton Keynes Council (23 013 474)
Statement Not upheld Special educational needs 21-Jul-2024
Summary: Ms X complained about the level of support provided by the Council when her child was out of school. Ms X said her child’s education and mental health was negatively impacted. We have not found the Council at fault.
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Derbyshire County Council (23 014 075)
Statement Closed after initial enquiries Special educational needs 21-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with matters concerning an Education Health and Care needs assessment. This is because some matters are not separable from an appeal to the SEND Tribunal and further investigation into other matters would not lead to a different outcome.
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Gloucestershire County Council (23 014 899)
Statement Upheld Special educational needs 21-Jul-2024
Summary: Mr F complained that the Council failed to provide alternative education provision and social care support to his son. We found delay in starting alternative provision, a delay in issuing the final EHC plan and fault in complaint-handling. The Council has agreed to apologise and make a payment to remedy the injustice this caused.
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Telford & Wrekin Council (23 014 966)
Statement Upheld Child protection 21-Jul-2024
Summary: Z complained the Council failed to safeguard their child, Child A. Z said the Council did not respond to a safeguarding referral made by Child A’s school, leaving them without support. Z also complained about poor communication and complaints handling. The Council processed the Prevent referral in line with government guidance and was not at fault. The Council was at fault for poor communication and delayed stage 1 complaints handling which caused Z frustration, uncertainty and time and trouble. The Council has already apologised and offered a symbolic payment for the poor stage 1 complaints handling and reviewed its communication procedures to prevent reoccurrence of the faults. This remedied the injustice caused.
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Nottingham City Council (23 015 348)
Statement Upheld Disabled facilities grants 21-Jul-2024
Summary: The Council took too long to decide on Ms X’s application for disabled adaptations to her Council tenancy. The Council failed to include Ms X in its consideration of the possible options, wrongly refused some works because it decided others were infeasible, and included irrelevant factors in its decision making. The Council has agreed to apologise, start the works to provide a step-lift, discuss other adaptations options with Ms X, make a new decision, and make a payment to Ms X. It should also act to improve its services.
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City of Bradford Metropolitan District Council (22 017 137)
Statement Upheld Charging 21-Jul-2024
Summary: Ms Y complained about failings during her father’s discharge planning, and delays in the repatriation of her mother. We have found fault by the Council for failings in discharge planning. We have also found fault by Bradford Trust and Chesterfield Trust for failings in the repatriation process. These faults led to avoidable expenditure and avoidable stress. We have asked the organisations to apologise, reimburse money the family would not have otherwise paid, make payments to acknowledge the avoidable stress, and take steps to prevent recurrences.
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Bradford Teaching Hospitals NHS Foundation Trust (22 017 137a)
Statement Upheld Hospital acute services 21-Jul-2024
Summary: Ms Y complained about failings during her father’s discharge planning, and delays in the repatriation of her mother. We have found fault by the Council for failings in discharge planning. We have also found fault by Bradford Trust and Chesterfield Trust for failings in the repatriation process. These faults led to avoidable expenditure and avoidable stress. We have asked the organisations to apologise, reimburse money the family would not have otherwise paid, make payments to acknowledge the avoidable stress, and take steps to prevent recurrences.
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Bradford Teaching Hospitals NHS Foundation Trust (22 017 137b)
Statement Upheld Hospital acute services 21-Jul-2024
Summary: Ms Y complained about failings during her father’s discharge planning, and delays in the repatriation of her mother. We have found fault by the Council for failings in discharge planning. We have also found fault by Bradford Trust and Chesterfield Trust for failings in the repatriation process. These faults led to avoidable expenditure and avoidable stress. We have asked the organisations to apologise, reimburse money the family would not have otherwise paid, make payments to acknowledge the avoidable stress, and take steps to prevent recurrences.