Decision search
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London Borough of Tower Hamlets (24 002 038)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2024
Summary: We will not investigate Mr X’s complaint about the conduct of a traffic warden because we could not add to the Council’s investigation and there is nothing worthwhile we could achieve.
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Elysium Healthcare Ltd (24 002 227)
Statement Closed after initial enquiries Residential care 22-Jul-2024
Summary: We will not investigate this complaint about visiting in a care home because we have no powers to investigate care arranged by the NHS.
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Norfolk County Council (24 002 229)
Statement Closed after initial enquiries Friends and family carers 22-Jul-2024
Summary: We will not investigate Mr X’s complaint about children services reply to his complaint. It is reasonable to expect Mr X to have requested a stage three review panel hearing on time. And it is unlikely we would criticise its decision to refuse a late request.
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Lancashire County Council (24 002 567)
Statement Upheld Residential care 22-Jul-2024
Summary: We will not investigate this complaint about the Care Provider disposing of a deceased resident’s belongings. This is because the Council has agreed to take action to remedy the injustice caused to Mr X.
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London Borough of Islington (24 002 926)
Statement Closed after initial enquiries Allocations 22-Jul-2024
Summary: We will not investigate this complaint about the way the Council assessed the complainant’s housing application. This is because there is insufficient evidence of fault by the Council.
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London Borough of Ealing (24 003 026)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2024
Summary: We will not investigate this complaint about a penalty charge notice the complainant received when he had not properly display his disabled parking badge. There is not enough evidence of fault by the Council.
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London Borough of Tower Hamlets (23 017 693)
Statement Upheld Disabled children 22-Jul-2024
Summary: Mr X complained about the way the Council dealt with a blue badge application. There were no issues with the Council’s decision-making process. However, we found fault with the way the Council told Mr X about his appeal rights and communicated the outcome of his appeal. This caused frustration and uncertainty to Mr X and the Council has agreed to apologise for this.
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Walsall Metropolitan Borough Council (24 003 157)
Statement Upheld Residential care 22-Jul-2024
Summary: We will not investigate this complaint about failures in communication for an adult’s social care and funding. The Council has completed a thorough investigation and reached sound conclusions. It is unlikely the Ombudsman could add to that or reach a different outcome. The Council has apologised to the complainant for confusion and distress caused by its failures in communication, and spoken with relevant staff to prevent future problems.
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Stoke-on-Trent City Council (24 003 147)
Statement Closed after initial enquiries Other 22-Jul-2024
Summary: We cannot investigate most of Mr X’s complaints about the Council’s actions during court proceedings because the issues complained about have been considered by a court and the law says we cannot investigate. We did not investigate part of Mr X’s complaint because it is too closely related to the matters considered by a court.
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Wirral Metropolitan Borough Council (24 003 258)
Statement Closed after initial enquiries Child protection 22-Jul-2024
Summary: We will not investigate Mr X’s complaint about the accuracy of a child and family assessment. The Information Commissioner’s Office is better placed. And we are unlikely to achieve a significantly different remedy than the Council provided via its complaints’ procedure.