Decision search
Your search has 50055 results
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East Riding of Yorkshire Council (24 006 187)
Statement Closed after initial enquiries Planning applications 06-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has the right to appeal to the Planning Inspector.
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London Borough of Barking & Dagenham (24 004 461)
Statement Upheld Parking and other penalties 05-Aug-2024
Summary: We will not investigate this complaint about the way the Council handled a telephone call about a penalty charge notice. We are satisfied with the actions already undertaken by the Council in response to the complaint.
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London Borough of Waltham Forest (24 004 586)
Statement Closed after initial enquiries Traffic management 05-Aug-2024
Summary: We will not investigate this complaint about a speed table because there is insufficient evidence of fault by the Council.
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Hampshire County Council (24 005 088)
Statement Closed after initial enquiries Residential care 05-Aug-2024
Summary: We will not investigate this late complaint about care provided in a residential home. There is not a good reason for the delay in complaining and we could not carry out a meaningful investigation given the time that has passed since events.
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London Borough of Merton (24 004 914)
Statement Closed after initial enquiries Other 05-Aug-2024
Summary: We will not investigate this complaint about the actions of the Council during court proceedings. This is because the law prevents us from investigating the start of court action or what happened in court.
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Statement Closed after initial enquiries Parking and other penalties 05-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision not to prevent unlawful parking on an area of land it owns. There is not enough evidence of fault in the Council’s actions. We do not consider the Council’s actions have caused the complainant a significant personal injustice. Also, we cannot achieve the outcome the complainant is seeking.
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Cheshire West & Chester Council (23 007 342)
Statement Upheld Allocations 05-Aug-2024
Summary: Mr X complains that the Council is repeatedly bypassing his bids on properties and that its housing allocations scheme is discriminatory. The Council is at fault as its decision that Mr X is eligible for two and three-bedroom properties disadvantaged him. The Council also wrongly advertised and nominated Mr X for a property he was not eligible for which caused distress to him. The Council has agreed to remedy Mr X’s injustice by making a payment of £200 to him.
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Darlington Borough Council (23 008 327)
Statement Upheld Direct payments 05-Aug-2024
Summary: Mr X and his mother, Mrs Y, complained about the Council’s failure to provide a personal budget that met his eligible care and support needs. We found the Council to be at fault. To remedy the injustice to Mr X and Mrs Y, the Council has agreed to apologise and refund the money paid by Mr X to attend day services back to when he was first charged. It will also take action to refund other services users who were similarly affected and make service improvements.
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London Borough of Redbridge (23 009 398)
Statement Upheld Antisocial behaviour 05-Aug-2024
Summary: Mrs B complained about the Council’s failure to act on noise nuisance and antisocial behaviour from her neighbour and complains the Council treated her differently to her neighbour and failed to consider her complaint properly. The Council did not follow its noise procedure on the first complaint from Mrs B and failed to respond to her request for noise recording equipment. There is no evidence the Council treated Mrs B differently. The Council failed to tell Mrs B about the ASB review process and delayed responding to her complaint. An apology, payment to Mrs B, discussion with Mrs B about whether she can use the ASB review process and reminder to officers is satisfactory remedy.
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Manchester City Council (23 011 109)
Statement Upheld Assessment and care plan 05-Aug-2024
Summary: There was fault in the way the Council responded to a request to assess and support Mr C. There were delays in the Council’s response, a failure to cooperate between the Council’s different departments and a lack of proactive action from the Council. The Council has agreed to apologise, pay a symbolic financial remedy, re-assess Mr C, hold a multi-disciplinary meeting and carry out a service improvement.