Decision search
Your search has 50055 results
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Tameside Metropolitan Borough Council (23 018 403)
Statement Not upheld Fostering 06-Aug-2024
Summary: we have discontinued our investigation to allow the Council to complete its complaints process.
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Liverpool City Council (23 018 774)
Statement Upheld Special educational needs 06-Aug-2024
Summary: There was a delay issuing Y’s final Education, Health and Care Plan naming his post 16 college placement. This caused avoidable distress, inconvenience and a delay in appeal rights. The Council will apologise, make symbolic payments and review its procedures to minimise the chance of recurrence.
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Liverpool City Council (23 018 792)
Statement Upheld School transport 06-Aug-2024
Summary: There was delay by the Council in agreeing and putting in place transport for Y’s college placement and lateness by the taxi the Council commissioned. This caused avoidable distress, inconvenience and missed education. The Council will apologise and make payments.
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London Borough of Wandsworth (23 019 057)
Statement Upheld Disabled facilities grants 06-Aug-2024
Summary: HOS found the Council has provided reasonable redress for Ms X’s complaint regarding works to her kitchen. LGSCO did not find fault in how the Council assessed whether Ms X’s property could be adapted to meet her needs. LGSCO found fault in how the Council decided Ms X’s priority for rehousing in 2022. Both Ombudsmen found fault with the Council’s complaint handling. The Council has agreed to apologise to Ms X, make payments, and act to improve its services.
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London Borough of Enfield (23 019 411)
Statement Not upheld Other 06-Aug-2024
Summary: We have ended our investigation into Mrs X’s complaint about the Council’s actions relating to adapting a property for her son, Mr Y, to live in with the family. There is no worthwhile outcome that can be achieved by further investigation. We cannot achieve the remedy that Mrs X seeks and parts of her complaint are late.
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London Borough of Barnet (24 002 376)
Statement Closed after initial enquiries Allocations 06-Aug-2024
Summary: We will not investigate Mr X’s complaint about the offer of a property in May 2023 because there is insufficient evidence of fault to justify our involvement. We will not investigate his complaint about the priority band awarded on the Council’s housing register because it is reasonable for him to use the review process.
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London Borough of Barking & Dagenham (24 002 514)
Statement Closed after initial enquiries Charging 06-Aug-2024
Summary: We will not investigate Ms X’s complaint about the Council charging for the first six weeks of Mr Y’s care home stay because there is insufficient evidence of fault to justify our involvement.
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Lewes District Council (24 003 170)
Statement Closed after initial enquiries Planning advice 06-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of planning matters associated with a site the complainant had occupied. It is reasonable to expect the complainant to have contacted us sooner, we cannot look at the court action the Council took against the complainant, and there is not enough evidence of fault regarding the events in 2019.
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West Sussex County Council (24 003 491)
Statement Upheld Special educational needs 06-Aug-2024
Summary: We upheld Ms X’s complaint about delays in the Education, Health and Care needs assessment process for her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Staffordshire County Council (24 003 325)
Statement Upheld Charging 06-Aug-2024
Summary: We will not investigate Mrs X’s complaint that the Council’s delays in carrying out her father’s financial assessment meant he was unable to make an informed decision about his placement. Any injustice is speculative so there is no worthwhile outcome achievable by an investigation.