Decision search
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East Riding of Yorkshire Council (24 011 493)
Statement Upheld Special educational needs 08-May-2025
Summary: Mrs D complained on behalf of her daughter that, due to a lack of home to school transport, the Council failed to secure the special educational needs provision set out in her education, health and care plan. The Council has accepted fault. It has agreed to make payments to Miss B and Mrs D to remedy the injustice caused.
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Hertfordshire County Council (24 012 377)
Statement Upheld Special educational needs 08-May-2025
Summary: Ms X complained about the Council failing to provide suitable provision for her child from their Education, Health and Care Plan. We found fault with the Council failing to provide suitable educational provision and for poor handling of her contacts and complaint. The Council agreed to make payments to Ms X to address her child’s missed educational provision and agreed to ensure an Educational Psychologist creates a suitable programme to be delivered by a tutor.
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Milton Keynes Council (24 012 832)
Statement Upheld Homelessness 08-May-2025
Summary: Ms D complained the Council had placed her family in unsuitable interim and temporary accommodation. Based on current evidence I have upheld the complaint and the Council has agreed to pay financial redress to Ms D to recognise the time her family had to spend in unsuitable accommodation.
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Staffordshire County Council (24 014 773)
Statement Upheld Special educational needs 08-May-2025
Summary: Mrs X complained the Council wrongly refused her request for direct payments and delayed responding to her review request. Mrs X says this caused her child to miss out on provision and caused emotional distress which impacted their physical health. The Ombudsman finds no fault with the Council’s decision making. The Ombudsman finds fault with the Council’s delay responding to Mrs X’s review request. The Council will apologise to Mrs X and her child.
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West Northamptonshire Council (24 014 931)
Statement Upheld Alternative provision 08-May-2025
Summary: Mrs X complained the Council failed to provide her child, Y with an education in line with their Education, Health and Care (EHC) Plan between May 2024 and January 2025 after Y was permanently excluded from school. She also complained about a delay in holding an annual review of Y’s EHC Plan. The Council was at fault. It failed to provide Y with any education while they were out of school and has delayed holding the annual review, to date, by four months. The Council agreed to make payments to recognise Y’s loss of education and for the distress and uncertainty caused to Mrs X. It will also arrange Y’s annual review without further delay.
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Arun District Council (24 015 022)
Statement Upheld Private housing 08-May-2025
Summary: Mr X complained that the Council is withholding part of the mandatory Disabled Facilities Grant for his daughter and refused to provide a discretionary top-up grant. We find no evidence of fault in the Council’s decision making, but we do find fault in the Council’s lack of joined-up working with the county council. The Council has agreed to apologise to Mr X and improve its services.
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Sheffield City Council (24 015 190)
Statement Upheld Planning applications 08-May-2025
Summary: Mr X complained about the Council’s decision to approve his neighbour’s planning permission and how it handled the concerns he later raised. We find the Council at fault which caused Mr X distress and uncertainty. The Council has apologised and offered to make a suitable payment to Mr X.
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Cumberland Council (24 015 248)
Statement Upheld Refuse and recycling 08-May-2025
Summary: Ms X complained the Council failed to consider the risks posed to her and her neighbours when it asked them to place their bins for collection in a location which was difficult to access for older and disabled residents. The Council was not at fault for how it made its decision to change the waste collections. However the Council failed to address Ms X’s concerns in its complaint response and this caused Ms X frustration. The Council has agreed to apologise and take action to improve its service.
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Dacorum Borough Council (24 016 478)
Statement Closed after initial enquiries Drainage 08-May-2025
Summary: We will not investigate this complaint about drainage because there is not enough evidence of fault to justify investigating.
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London Borough of Havering (24 016 479)
Statement Closed after initial enquiries Commercial and contracts 08-May-2025
Summary: We will not investigate Mr X’s complaint about unpaid work carried out for the Council or about a Penalty Charge Notice (PCN) issued to him. The courts are better placed to resolve any issues relating to contractual matters and the issuing of the PCN has not caused him a significant personal injustice.