Decision search
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Exeter City Council (25 000 903)
Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to submit his questions to a Council meeting. There is no significant injustice, and we cannot achieve the outcome he is looking for.
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Surrey County Council (25 002 139)
Statement Closed after initial enquiries Highway repair and maintenance 11-May-2025
Summary: We will not investigate Mrs B’s complaint that her car was damaged due to the Council’s failure to repair a dangerous pothole. This is because it is reasonable for Mrs B to take the Council to court.
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London Borough of Southwark (24 021 375)
Statement Closed after initial enquiries Looked after children 09-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to regard the complainant as a kinship carer and her granddaughter as a looked-after child. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Walsall Metropolitan Borough Council (24 021 403)
Statement Closed after initial enquiries Special educational needs 09-May-2025
Summary: We cannot investigate this complaint about the Council’s decision not to issue an Education Health and Care Plan. The complainant used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability). This places the matter outside the Ombudsman’s jurisdiction.
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Reading Borough Council (24 021 441)
Statement Closed after initial enquiries Special educational needs 09-May-2025
Summary: We cannot investigate this complaint that the Council was at fault in specifying that the complainant’s son had a social, emotional and mental health need in his draft amended Education Health and Care plan. This is because the complaint concerns a matter which could have been considered in the course of the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability), and this places it outside the Ombudsman’s jurisdiction.
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West Northamptonshire Council (24 008 740)
Statement Upheld Special educational needs 08-May-2025
Summary: Miss E complained the Council failed to provide a suitable education to her daughter for two years. The school did not follow her Education, Health and Care Plan. It delayed finalising a review of the Plan, was poor in its communications and did not provide any alternative education for times her daughter was not able to attend school. We uphold the complaint because of delay, poor communications and some lack of alternative provision. These faults have caused Miss E and her daughter distress and uncertainty. The Council has agreed to my recommended remedies.
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London Borough of Lewisham (24 008 982)
Statement Upheld Special educational needs 08-May-2025
Summary: Miss C complained that, after her son’s laptop broke, the Council refused to fund another one, despite the fact he did not have any other way to receive his online tutoring. The Council did not respond to her contacts and delayed arranging a school placement. We uphold the complaint, due to the Council not responding to Miss C’s contacts and delaying its consultation with schools. Miss C and her son experienced avoidable distress and her son missed education. The Council has agreed to our recommendations to remedy this injustice and to carry out a review.
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Surrey County Council (24 009 517)
Statement Upheld Special educational needs 08-May-2025
Summary: Ms X complained the Council delayed issuing the amended Education, Health and Care Plan following a tribunal decision in May 2023. The amended plan was provided 31 weeks late and the required provision was not put in place until May 2024 and then not all of it. This resulted in Ms X’s son missing out on suitable education and caused distress to them both. A financial remedy for the distress and lost education provision is agreed.
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Reading Borough Council (24 009 593)
Statement Upheld Special educational needs 08-May-2025
Summary: Mr K complained that the Council failed to ensure it had suitable childcare provision available for his son (X) which met his needs. He also said it caused delays in the Education, Health and Care needs assessment process. We found the Council at fault for causing delays in the needs assessment process and it caused a service failure due to the lack of available childcare provision for children with disabilities. The Council will apologise and make payment to Mr K to acknowledge the injustice he and X experienced as a result.
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Statement Upheld Special educational needs 08-May-2025
Summary: We have found fault with the Council for failing to consider its duties under Section 19 of the Education Act. It did not arrange alternative provision for Miss X’s son when he was unable to attend school. He missed out on nearly a year of education and special educational need provision. The Council agreed to remedy this injustice.