Decision search
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Derbyshire County Council (25 007 177)
Statement Upheld Assessment and care plan 08-Apr-2026
Summary: The Council was at fault for failing to adequately assess the late Mrs Y’s needs and in its determination of her personal budget. The Council has agreed to apologise to her representative, Mrs X, for the frustration caused to her and produce an action plan of how it will address the faults identified to improve its service.
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City of Doncaster Council (25 008 321)
Statement Upheld Assessment and care plan 08-Apr-2026
Summary: Miss B complained the Council failed to provide her with appropriate support and placed her in a care home that was unsuitable for her needs. There was fault by the Council. It delayed completing a light-touch review of Miss B’s care plan. But this did not cause an injustice to Miss B. I have therefore not made any recommendations to the Council.
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London Borough of Lewisham (25 008 884)
Statement Upheld Homelessness 08-Apr-2026
Summary: Miss X complains about the Councils handling of her homelessness application. Miss X says the Council failed to re-assess her application following her return to the country. Miss X says this caused her a great deal of distress. We have found fault in the actions of the Council for failing to consider information provided to it regarding Miss X’s circumstances and failing to progress her case. The Council has agreed to issue Miss X with an apology, pay her a financial payment and complete a service improvement.
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Suffolk County Council (25 009 014)
Statement Upheld Special educational needs 08-Apr-2026
Summary: Miss X complained about the Council’s handling of her child’s Education, Health and Care (EHC) Plan and education over a number of years. We find the Council at fault for delays in completing the annual review and reassessment process, failing to review the personal budget as required, missing direct payments, and failing to address the free school meal issue when Miss X raised it. These faults caused uncertainty about whether her child should have received additional provision, financial pressure for the family, and time and trouble for Miss X pursuing the matter. The Council has agreed to apologise, make a payment to Miss X, and complete the EHC Plan process.
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West Northamptonshire Council (25 009 303)
Statement Upheld Special educational needs 08-Apr-2026
Summary: Mrs X complained the Council failed to implement adaptations that were required for Y to access school. As a result, Mrs X says Y could not engage in activities with his peers. The Council was not at fault for delay in implementing the adaptations. The Council was at fault for communication failures, but it has already taken action to remedy the resulting injustice.
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East Suffolk Council (25 009 347)
Statement Closed after initial enquiries Planning applications 08-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application because it is unlikely an investigation would find fault with the Council’s actions.
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Manchester City Council (25 009 511)
Statement Upheld Allocations 08-Apr-2026
Summary: Miss X complained about how the Council considered her medical evidence when deciding not to award her additional priority on its allocations scheme, causing upset. We do not find fault with the Council’s decision-making process. The Council was at fault for not alerting Miss X to her right to review but find it has already acted to remedy the injustice caused.
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Bournemouth, Christchurch and Poole Council (25 010 180)
Statement Upheld Allocations 08-Apr-2026
Summary: Based on current evidence there was delay by the Council in reassessing a families housing priority. The Council remedied the injustice by backdating the families priority before the complaint was considered by the Ombudsman and has confirmed the family did not lose out on any housing offers due to the delay. The Council has allocated properties according to its housing policy and plan.
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Kirklees Metropolitan Borough Council (24 009 251)
Statement Not upheld Special educational needs 08-Apr-2026
Summary: We have discontinued our investigation into Mrs X’s complaint about the delay in finalising her son’s Education, Health and Care plan. The Council has already offered a suitable remedy for the delay, so further investigation is unlikely to lead to a different outcome. We cannot investigate Mrs X’s complaint about her son’s lack of education, because this was a direct consequence of the Council’s decision to name his school in his plan. Mrs X was given a right of appeal to the Tribunal about this matter, and it was reasonable to expect her to use that right.
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West Northamptonshire Council (24 021 920)
Statement Upheld Special educational needs 08-Apr-2026
Summary: There was delay in issuing a final Education, Health and Care (EHC) Plan following a Tribunal decision. The Council has agreed to issue an apology and symbolic payment to acknowledge the impact of the delay. We cannot investigate matters which date back more than twelve months and / or where an alternative remedy of a Tribunal appeal has been issued.