Decision search
Your search has 52967 results
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London Borough of Harrow (24 016 628)
Statement Not upheld Transport 29-Jul-2025
Summary: Mr X complained about how the Council and its contracted third-party company considered his application for a blue disabled parking badge. We have not found fault with how the Council and the company working on its behalf assessed and decided upon his application.
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Royal Borough of Kensington & Chelsea (24 016 897)
Statement Upheld Allocations 29-Jul-2025
Summary: Ms D complained the Council failed to provide debt relief advice and did not action her Personalised Housing Plan. I have found evidence of fault by the Council because it delayed reviewing her case and failed to provide tailored debt advice. Ms D was caused unnecessary time and trouble and avoidable delays. The Council has agreed to pay Ms D redress. The Council has already made service improvements because of this case.
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Erewash Borough Council (24 017 230)
Statement Not upheld Enforcement 29-Jul-2025
Summary: X complained about the Council’s retrospective planning application relating to a hot food takeaway café near their home and an enforcement investigation about an illuminated sign and subdivision of a building. We found no fault in the way the Council made its decision on the retrospective planning application and decided not to investigate earlier or ongoing enforcement matters because they were unlikely to achieve a different or meaningful outcome.
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North Northamptonshire Council (24 017 239)
Statement Upheld Safeguarding 29-Jul-2025
Summary: On behalf of Mr B, Mr X complained about the Council’s handling of a safeguarding incident and subsequent investigations. We find the Council at fault for a delay in completing the safeguarding enquiry and poor communication during the process. This caused Mr X frustration, uncertainty and distress. The Council has agreed to apologise, make a symbolic financial payment and complete service improvements to remedy the injustice caused.
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Herefordshire Council (24 017 381)
Statement Upheld Planning applications 29-Jul-2025
Summary: X complained about the way the Council dealt with planning application and planning enforcement issues relating to their neighbour’s land. X believes that, because of the Council’s decisions, the land may now be used for commercial purposes without proper planning controls, and that this might affect their home, which is a listed building. We found fault and the Council agreed to our recommendations to deal with the injustice it caused and avoid recurrence of the same fault in future.
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London Borough of Hounslow (24 018 677)
Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions following his vehicle blocking a driveway. This is because further investigation would not lead to a different outcome and we cannot achieve the outcome Mr X wants.
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London Borough of Hammersmith & Fulham (24 019 049)
Statement Not upheld Planning applications 29-Jul-2025
Summary: Mr X complained the Council breached its local plan policies when it considered and granted planning permission for his neighbour’s development. Mr X said as a result, the development has significantly reduced his property amenity and lessened its value. There was no fault by the Council in how it considered and made its decision to grant planning permission for Mr X’s neighbour’s development.
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Folkestone & Hythe District Council (24 019 188)
Statement Upheld Planning applications 29-Jul-2025
Summary: Mr X complained about how the Council handled several planning applications submitted by his neighbour and the delay in its handling of his complaint. We find no fault in how the Council assessed or determined the planning applications, nor in its consideration of the objections raised by Mr X. However, we do find fault in the Council’s complaint handling which caused avoidable uncertainty and distress. The Council has agreed to apologise to Mr X.
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Suffolk County Council (24 019 316)
Statement Upheld Special educational needs 29-Jul-2025
Summary: Miss X complained the Council failed to complete an Education, Health, and Care needs assessment for her child within statutory timeframes. We found the Council at fault for significant delays, causing significant distress, frustration and uncertainty for the family. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
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Southend-on-Sea City Council (24 020 028)
Statement Upheld Special educational needs 29-Jul-2025
Summary: Miss X complained the Council failed to complete an Education, Health and Care needs assessment for her child, Y, within the statutory time limits. She complained the Council’s offer of a symbolic financial payment was not enough to remedy the injustice caused to her. We found the Council at fault for not completing the assessment within the statutory timescales. This fault caused injustice to Miss X. The Council has agreed to make a higher payment to recognise Miss X’s distress and make changes to improve its service.