Decision search
Your search has 51938 results
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Folkestone & Hythe District Council (24 015 812)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-May-2025
Summary: We will not investigate this complaint about a housing benefit decision. This is because it was reasonable for the complainant to use his appeal rights to the Social Entitlement Chamber which is the statutory tribunal set up to consider housing benefit appeals.
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West Sussex County Council (24 017 091)
Statement Closed after initial enquiries Safeguarding 20-May-2025
Summary: We will not investigate this complaint about the Council’s response to safeguarding and other actions relating to Mrs X’s mental capacity assessment. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf, as her representative.
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Kent County Council (24 018 700)
Statement Closed after initial enquiries Other 20-May-2025
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s case. There is insufficient evidence of fault by the Council as it has not had involvement with Mr X since 2019. Events from the period when it was involved are too late for us to investigate.
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Bristol City Council (24 019 205)
Statement Upheld Homelessness 20-May-2025
Summary: We will not investigate Miss X’s complaint the Council placed her in unsuitable temporary accommodation. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Oxfordshire County Council (24 019 364)
Statement Upheld Special educational needs 20-May-2025
Summary: We upheld part of Ms X’s complaint regarding her child’s Education, Health and Care Plan and about the Council’s communication because the Council agreed to apologise and act to clarify its communication with her. We cannot investigate most of Ms X’s complaint because she appealed to a court and a tribunal. We will not investigate the remainder because the tests in our assessment code are not met.
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Tonbridge and Malling Borough Council (24 021 325)
Statement Closed after initial enquiries Traffic management 20-May-2025
Summary: We will not investigate Mr X’s complaint about parking restrictions. This is because we cannot achieve the outcome he seeks, and an investigation would not lead to a different outcome.
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Walsall Metropolitan Borough Council (24 021 503)
Statement Closed after initial enquiries Other 20-May-2025
Summary: We cannot investigate X’s complaint about the Council’s actions related to their child’s school attendance. The Council has started court action about the matter. We cannot investigate a complaint about the start of court action or matters that can be raised as part of court proceedings.
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Braintree District Council (24 021 841)
Statement Closed after initial enquiries Enforcement 20-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning enforcement matter. This is because it is unlikely we could achieve any worthwhile outcome for Mrs X. The Council accepts it made an error in closing the initial report in 2023 but has decided the breach complained about does not warrant enforcement action and I have not seen any evidence of fault in the way it reached its decision.
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Solihull Metropolitan Borough Council (24 021 903)
Statement Closed after initial enquiries Councillor conduct and standards 20-May-2025
Summary: We will not investigate this complaint about standards committees because there is not enough evidence of fault to justify investigating.
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London Borough of Hounslow (24 022 005)
Statement Closed after initial enquiries Child protection 20-May-2025
Summary: We will not investigate this complaint about a child safeguarding referral made by a body delivering services on behalf of the Council. The referral related to disputed versions of what Miss X was alleged to have said in a meeting with the body that made the referral. An investigation by us would be unlikely to reach any clear view.