Decision search
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Stroud District Council (25 003 334)
Statement Closed after initial enquiries Allocations 11-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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North Northamptonshire Council (25 003 371)
Statement Closed after initial enquiries Private housing 11-Sep-2025
Summary: We will not investigate this complaint about renting out a room. This is mainly because the events complained of have not caused significant enough injustice for us to investigate.
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Epping Forest District Council (25 003 469)
Statement Closed after initial enquiries Allocations 11-Sep-2025
Summary: We cannot investigate this complaint about the Council’s failure to complete repairs and rubbish removal from a property which she transferred to. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.
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Belmont Healthcare (Wombwell) Limited (25 003 609)
Statement Closed after initial enquiries Residential care 11-Sep-2025
Summary: We will not investigate this complaint about the care provided to Ms X’s father, because we would be unlikely to be able to achieve a worthwhile outcome.
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Sheffield City Council (24 018 160)
Statement Upheld Special educational needs 10-Sep-2025
Summary: Mrs Y complained the Council failed to secure part of the special educational provision set out in her child, Z’s Education Health and Care Plan. We have found fault causing injustice by the Council because of its service failure in failing to deliver support for Z to attend the physical activity provision in their Plan. The Council has agreed to remedy this injustice, by apologising to apologise to Mrs Y and Z and making payments to reflect the impact of the missed provision on Z and the upset caused.
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Kent County Council (23 015 374)
Statement Upheld Alternative provision 10-Sep-2025
Summary: Mrs X complained the Council failed to consider and respond to her request for a personal budget for tuition outlined in her child, Y’s Education, Health and Care (EHC) Plan. The Council was at fault. It accepted it failed to respond to her personal budget request or offer her a right of review. The Council was also at fault for significant complaint handling delays. The Council agreed to apologise and make a payment to Mrs X to acknowledge the injustice this caused.
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Kent County Council (24 008 268)
Statement Upheld Special educational needs 10-Sep-2025
Summary: Miss X complained about the Council’s continued failure to ensure her child Y, received therapy provision in line with their Education, Health and Care Plan. She also complained about personal budget decisions and a failure to provide Y with Free School Meals (FSM). The Council was at fault as Y missed out on therapy provision for four terms between May 2024 and July 2025. There was also fault around its FSM and personal budget decision making and it has delayed carrying out the 2025 annual review. The Council agreed to apologise, make payments and review its decision making to remedy the injustice caused to Miss X and commission the therapy provision without further delay.
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Statement Upheld Direct payments 10-Sep-2025
Summary: Mrs Y complained the Council delayed in providing the care and support her terminally ill husband needed. She also says the Council failed to ensure he had uninterrupted access to bathroom facilities following a mistake with the installation of a Council funded stairlift. We find there was delay by the Council in assessing Mr Y. We also find that errors with the stairlift installation caused avoidable distress. The Council has agreed to apologise and make a symbolic payment of £500 for the distress caused.
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London Borough of Islington (24 015 594)
Statement Upheld Allocations 10-Sep-2025
Summary: Miss Y complained the Council failed to carry out action it agreed to take following our final decision of 9 January 2024 on her previous complaint to us. We have found fault, causing injustice, by the Council in failing to move Miss Y to suitable alternative accommodation as it agreed to do in January 2024. The Council has agreed to remedy this injustice by apologising to Miss Y and making a payment to recognise the impact of her continued stay in unsuitable accommodation.
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London Borough of Redbridge (24 019 040)
Statement Closed after initial enquiries Council tax 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to charge Mr X a summons fee and its failure to respond to Mr X’s letters. This is because an investigation is unlikely to lead to a finding of significant injustice.