Decision search
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Royal Borough of Greenwich (25 031 341)
Statement Closed after initial enquiries School admissions 13-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of an application for a school place. This is because it is reasonable for Mr X to use his right of appeal. Mr X’s claim for compensation is a matter for the courts.
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Buckinghamshire Council (25 031 695)
Statement Closed after initial enquiries Parking and other penalties 13-Apr-2026
Summary: We will not investigate this complaint about the Council issuing a parking penalty for parking in a dedicated EV parking bay. It was reasonable for Miss X to appeal to the parking adjudicator at the Traffic Penalty Tribunal.
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Reading Borough Council (26 001 163)
Statement Closed after initial enquiries Council tax 13-Apr-2026
Summary: We will not investigate this complaint about the Council not treating Mr X’s household as vulnerable and adapting its recovery of council tax arrears. There is insufficient evidence of fault by the Council.
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North Yorkshire Council (25 006 247)
Statement Upheld Alternative provision 12-Apr-2026
Summary: We found fault on Mrs Y’s complaint about the Council failing to provide her son, who was not attending school, with suitable education, as well as with provision set out in his Education, Health and Care plan. The Council agreed to send an apology, make a symbolic payment for the injustice caused, as well as taking action to ensure the failures found cannot be repeated in the future.
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London Borough of Newham (25 011 117)
Statement Upheld Refuse and recycling 12-Apr-2026
Summary: Mr X complained the Council repeatedly missed his bin collection. We find the Council at fault for the further missed collections following Mr X’s complaint. We also find it at fault for poor record keeping of missed collections. This caused Mr X frustration and distress. The Council will apologise and review its collection monitoring procedures.
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Kent County Council (25 005 293)
Statement Closed after initial enquiries Domiciliary care 12-Apr-2026
Summary: We will not investigate Mrs Y’s complaint about the Council’s actions in relation to the care and support of her son. This is because the law does not allow us to investigate matters that were considered as part of court proceedings. We will not investigate the remaining matters for the reasons explained in this statement.
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Statement Upheld Other 12-Apr-2026
Summary: Mrs X complained that the Council had failed to respond to her complaint about children’s services. We found the Council delayed excessively in responding to and remedying her complaint and considered the complaint through the wrong process. This caused Mrs X significant distress and time and trouble. We welcomed the Council’s efforts to remedy the complaint but it has agreed to offer Mrs X the opportunity to complain through the statutory procedure now and improve its procedures for the future.
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Hampshire County Council (25 005 526)
Statement Upheld Alternative provision 12-Apr-2026
Summary: We found the Council failed to provide a written and rationalised decision about whether it should provide Alternative Provision of education for Mr X’s child. This fault caused uncertainty to Mr X and his family. We also found fault with the Council delaying handling of Mr X’s complaint outside its complaint timescales causing frustration to Mr X. The Council agreed to apologise to Mr X and make a symbolic payment for the injustice caused to Mr X and his family.
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Leeds City Council (25 006 105)
Statement Upheld Alternative provision 12-Apr-2026
Summary: The Council delayed completing Miss X’s child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 34 week delay in obtaining Educational Psychologist advice. It then further delayed issuing Y’s final EHC Plan by 42 weeks after it received the EP advice. The Council was also at fault for failing to maintain oversight of Y’s alternative provision arrangement between 2023 and 2025. These faults caused Miss X and Y distress and delayed Y’s access to the specialist provision and placement specified in the final Plan by two terms. The Council agreed to apologise and make a payment to recognise the injustice the faults caused.
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Buckinghamshire Council (25 006 193)
Statement Upheld Alternative provision 12-Apr-2026
Summary: There was fault by the Council. It failed to properly consider its duty to make alternative educational provision when Mrs X’s child could not go to school; it took too long to secure a school place for him; and it failed to make the provision set out in his Education Health and Care Plan. The Council’s shortcomings caused Mrs X and her son distress and uncertainty, and meant that he missed education. The Council will apologise to Mrs X, make a symbolic payment, and review the complaint so that it can disseminate lessons learned to relevant staff.