Decision search
Your search has 55884 results
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London Borough of Tower Hamlets (25 011 991)
Statement Closed after initial enquiries Council tax 24-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax refund. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Ms X wants.
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Reading Borough Council (25 012 003)
Statement Upheld Homelessness 24-Feb-2026
Summary: We will not investigate Ms X’s complaint about the Council’s delay in arranging interim accommodation. This is because the Council has provided an appropriate remedy for the injustice caused during its complaints process.
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Leicestershire County Council (24 021 800)
Statement Upheld Other 24-Feb-2026
Summary: We do not consider Leicestershire County Council acted with fault when it decided certain care homes could meet Mrs D’s assessed needs on discharge from hospital. The Council did not act with fault when it decided she should pay a top-up, despite jointly funding that placement with the NHS Leicester, Leicestershire and Rutland Integrated Care Board under Section 117 of the Mental Health Act. However, the Council’s communication around the Section 117 top-up arrangement and invoices amounted to fault which caused Mrs D’s daughter, Miss D, inconvenience and stress. But we consider the Council has already remedied that injustice to her.
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NHS Leicester, Leicestershire and Rutland Integrated Care Board (24 021 800a)
Statement Not upheld Mental health services 24-Feb-2026
Summary: We do not consider Leicestershire County Council acted with fault when it decided certain care homes could meet Mrs D’s assessed needs on discharge from hospital. The Council did not act with fault when it decided she should pay a top-up, despite jointly funding that placement with the NHS Leicester, Leicestershire and Rutland Integrated Care Board under Section 117 of the Mental Health Act. However, the Council’s communication around the Section 117 top-up arrangement and invoices amounted to fault which caused Mrs D’s daughter, Miss D, inconvenience and stress. But we consider the Council has already remedied that injustice to her.
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OHC Services Limited (25 012 676)
Statement Closed after initial enquiries Domiciliary care 24-Feb-2026
Summary: We will not investigate Ms X’s complaint about the Care Provider failing to provide support to her father, Mr Y, in the bathroom. This is because a further investigation would not lead to a different outcome and subsequently, we cannot achieve the outcome Ms X wants.
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Wychavon District Council (25 012 841)
Statement Closed after initial enquiries Council tax 24-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of a council tax account. There is a right of appeal to the Valuation Tribunal. Additionally, we could not add to the investigation the Council has already done, and further investigation would not lead to a different outcome.
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West Northamptonshire Council (25 012 845)
Statement Closed after initial enquiries Allocations 24-Feb-2026
Summary: We will not investigate Miss X’s complaint about how the Council considered her housing application. There is not enough evidence of fault to justify investigating.
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Surrey County Council (25 013 200)
Statement Upheld Special educational needs 24-Feb-2026
Summary: We will not investigate this complaint about the Council’s management of an Education, Health and Care plan. This is because the Council has already offered a reasonable remedy in line with our guidance and any remaining injustice is not significant enough to justify our involvement.
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London Borough of Islington (25 013 255)
Statement Closed after initial enquiries Parking and other penalties 24-Feb-2026
Summary: We will not investigate this complaint about the Council withdrawing the complainant’s parking permits. There is insufficient evidence of fault in the way the decision was made.
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London Borough of Bexley (25 013 275)
Statement Closed after initial enquiries Disabled facilities grants 24-Feb-2026
Summary: We will not investigate Mrs X’s complaint about how the Council handled her Disabled Facilities Grant request for her son, Y. We will also not investigate her complaint about how the Council handled its statutory housing and safeguarding duties. There is not enough evidence of fault to justify investigation.