Decision search
Your search has 55884 results
-
Wychavon District Council (25 005 702)
Statement Upheld Antisocial behaviour 24-Feb-2026
Summary: Mr and Mrs X complain the Council did not deal properly with anti-social behaviour (ASB), causing avoidable distress and economic loss. The Council did not deal properly with reported ASB. Mr and Mrs X suffered avoidable distress. The Council should make a symbolic payment to Mr and Mrs X.
-
Hertfordshire County Council (25 005 801)
Statement Upheld Alternative provision 24-Feb-2026
Summary: Mr B complained the Council failed to issue an Education, Health and Care (EHC) Plan for his daughter, who I will refer to as C, within statutory timescales and failed to arrange education for her after she was permanently excluded from school. There was fault by the Council. The Council did not issue C’s final EHC Plan within statutory timescales. It also delayed arranging alternative education provision for C. Because of the fault, Mr B suffered uncertainty and a frustrated right of appeal. C also missed out on education provision. The Council has agreed to apologise to Mr B and C, and make symbolic payments.
-
Central Bedfordshire Council (25 005 839)
Statement Closed after initial enquiries Noise 24-Feb-2026
Summary: We will not investigate Mrs F’s complaint about the Council’s handling of her noise nuisance reports and her complaint about the matter. There is not enough evidence of fault to justify investigating and it is not a good use of public resources to investigate complaints about complaint procedures alone.
-
Lancashire County Council (25 005 863)
Statement Upheld Special educational needs 24-Feb-2026
Summary: The Council failed to adhere to the statutory timescales for the Education, Health and Care needs assessment process for Mrs X’s child, Y. It incorrectly told Mrs X an Educational Psychologist report was required and significantly delayed issuing Y’s Plan after it became aware a new report was not required. The delay caused a loss of specialist provision to Y between November 2024 and October 2025. The Council will apologise and make a payment to acknowledge the loss of provision, distress, frustration and uncertainty the delay caused.
-
London Borough of Wandsworth (25 006 066)
Statement Upheld Homelessness 24-Feb-2026
Summary: We have upheld Miss X’s complaint about the suitability of her temporary accommodation. The Council have agreed to a suitable remedy.
-
London Borough of Camden (25 006 542)
Statement Upheld Allocations 24-Feb-2026
Summary: Miss X complained about the Council’s handling of, and delays with, her medical assessment and review for her housing application. We found the Council at fault for its delays, poor communication, and a failure to make a decision when it should have. This caused Miss X frustration, distress and uncertainty. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice.
-
London Borough of Lewisham (25 006 631)
Statement Upheld Homelessness 24-Feb-2026
Summary: Ms X complained the Council delayed taking action to provide alternative temporary accommodation despite accepting it was unsuitable in December 2024. The Council failed to formally communicate its decision, its change of view and failed to give Ms X her right of appeal. This meant Ms X and her family lived in unsuitable accommodation for 10 months longer than she should have affecting their health and wellbeing. A financial remedy for the injustice caused is agreed.
-
Rugby Borough Council (25 008 072)
Statement Not upheld Council house sales and leaseholders 24-Feb-2026
Summary: We have discontinued our investigation into Mrs X’s complaint about the right to buy scheme. This is because, it would be reasonable to expect Mrs X to use the right to go to court about this matter.
-
St Francis of Assisi Catholic College (25 008 138)
Statement Upheld School admissions 24-Feb-2026
Summary: Miss X complained the independent appeal panel failed to properly consider her appeal against the School’s decision to refuse her child a place in Year 7. We found the failure to record the panel’s decision at stage 1 of proceedings on whether the admission of further children would be prejudicial, and an error in the decision letter are fault. These faults have not caused Miss X an injustice.
-
South Hams District Council (25 010 964)
Statement Closed after initial enquiries Other 24-Feb-2026
Summary: We will not investigate this complaint about the Council failing to investigate a statutory nuisance about rats. This is because there is insufficient evidence of fault by the Council to warrant an investigation.