Decision search
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Derbyshire County Council (24 008 668)
Statement Upheld Special educational needs 12-May-2025
Summary: Mr X complained about delay and poor communication in the education, health and care plan process. In particular, Mr X said there was fault in the consultation process which meant his son missed the opportunity of an earlier specialist school placement. We have found delay and poor communication by the Council causing Mr X avoidable distress. The Council has agreed to apologise and provide a symbolic payment.
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Southampton City Council (24 019 709)
Statement Closed after initial enquiries Child protection 12-May-2025
Summary: We will not investigate Mr X’s complaint about a social worker’s assessment in 2020. The complaint is late without good reason, but we could not achieve anything worthwhile by investigating so long after the original events even if we could do so effectively.
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Luton Borough Council (24 020 473)
Statement Closed after initial enquiries Charging 12-May-2025
Summary: We will not investigate Mr X’s complaint about the Council allowing his late sister to deal with his mother’s financial affairs even though she had special needs. This is because there is insufficient evidence of fault.
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London Borough of Barnet (24 020 731)
Statement Upheld Homelessness 12-May-2025
Summary: We will not investigate Ms X’s complaint the Council placed her in unsuitable accommodation for 13 months and delayed in applying the correct priority band to her housing register application. This is because the Council has already appropriately remedied the faults accepted and an investigation would not lead to any further findings or recommendations.
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Essex County Council (24 020 885)
Statement Upheld Special educational needs 12-May-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Harlow District Council (24 020 900)
Statement Closed after initial enquiries Disabled facilities grants 12-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his relative’s Disabled Facilities Grant application. There is insufficient evidence of fault to warrant an investigation.
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Telford & Wrekin Council (24 020 902)
Statement Closed after initial enquiries Special educational needs 12-May-2025
Summary: We will not investigate Mrs X’s complaint that the Council delayed providing home to school travel assistance for her children. This is because we could not add to the investigation carried out by the Council or achieve a different outcome.
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Buckinghamshire Council (24 020 912)
Statement Closed after initial enquiries Planning applications 12-May-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the way the Council considered the application to justify an investigation. Also, we cannot require the Council to revoke the planning permission which is the outcome the complainant is seeking.
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East Sussex County Council (24 020 940)
Statement Closed after initial enquiries Charging 12-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s charges for commissioned respite care for him and his wife Mrs X, and the information it gave about its charging. There is not enough evidence of fault by the Council to warrant an investigation.
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Sandstone Care Cheshire Limited (24 020 982)
Statement Closed after initial enquiries Residential care 12-May-2025
Summary: We will not investigate this complaint about privately arranged adult social care in a care home. It is unlikely we would add to investigations already undertaken or reach a different outcome.