Decision search
Your search has 55884 results
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Isle of Wight Council (25 023 244)
Statement Closed after initial enquiries Council tax 25-Feb-2026
Summary: We will not investigate this complaint about a second home Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Derby City Council (25 024 123)
Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Feb-2026
Summary: We will not investigate this complaint about housing benefit because there is a right of appeal to a tribunal and there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Other 25-Feb-2026
Summary: We will not investigate this complaint about business rates because it has been considered by a court.
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London Borough of Havering (25 025 182)
Statement Closed after initial enquiries Parking and other penalties 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s correspondence about a penalty charge notice. This is because there is not enough evidence of fault by the Council. The validity of the penalty charge notice itself is a matter for the appeals process and Miss X may wait for the Council to register the case with the court and apply to take the process back to an earlier stage.
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Slough Borough Council (25 026 911)
Statement Closed after initial enquiries Other 25-Feb-2026
Summary: We cannot investigate Mr B’s complaint about the Council’s management of the block where he lives. This is because we cannot investigate complaints about the management of housing estates or blocks by a council in its role as a registered social housing provider.
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Kent County Council (25 027 782)
Statement Closed after initial enquiries Highway repair and maintenance 25-Feb-2026
Summary: We will not investigate Mr B’s complaint that the Council has not fully repaired a road defect he reported. This is because it is reasonable for Mr B to apply to court for an order requiring the Council to repair this section of road.
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Bury Metropolitan Borough Council (25 001 865)
Statement Upheld Special educational needs 24-Feb-2026
Summary: We have found fault with the Council for failing to consider its Section 19 duty. This caused Miss X’s son, Y to miss out on education and support. The Council has agreed to apologise and make a payment to Miss X in recognition of the injustice caused. In addition, the Council agreed to make a service improvement to share information between teams.
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Milton Keynes Council (25 002 979)
Statement Not upheld Special educational needs 24-Feb-2026
Summary: Ms Y complained about the way the Council dealt with her child’s special educational needs and educational provision. Her complaints included the implementation of provision in the Education Health and Care Plan and the Council’s communication about this. We have not found fault with the Council.
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London Borough of Lambeth (25 003 153)
Statement Upheld Homelessness 24-Feb-2026
Summary: Miss X complained the Council placed her in unsuitable temporary accommodation and then failed to move her to a suitable alternative accommodation after it found the temporary accommodation was unsuitable. There were faults by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.
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City of Bradford Metropolitan District Council (25 004 997)
Statement Upheld Domiciliary care 24-Feb-2026
Summary: Mrs X complained about the care her father, Mr Z, received in his home, in the lead up to his death. She complained carers failed to treat pressure sores on his body, and suffered unnecessary pain, as a result. We have found fault in the Care Provider acting on behalf of the Council’s actions for failing to follow Mr Z’s care plan, its procedures for recording and reporting skin integrity issues and for delaying in responding to Mrs X’s complaint. The Council has agreed to write to Mrs X to apologise, pay her a financial payment and complete service improvements.