Decision search
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London Borough of Lewisham (25 018 759)
Statement Closed after initial enquiries Other 25-Feb-2026
Summary: We will not investigate Mr X’s complaint alleging corruption and misconduct by Council officers, failures to comply with GDPR regulations and breach of his human rights. There is not enough evidence of fault to justify investigating.
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London Borough of Lewisham (25 018 807)
Statement Not upheld Allocations 25-Feb-2026
Summary: Mrs X complained the Council wrongly reduced her priority on the housing register and suspended her from bidding pending a decision on her change of circumstances. She also complained about the length of time allowed to assess her change of circumstances. We found the Council acted in accordance with its allocation policy and there is no evidence of fault.
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Chelmsford City Council (25 019 023)
Statement Closed after initial enquiries Leisure and culture 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s enforcement of its membership and freeze policies. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Statement Closed after initial enquiries Leisure and culture 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to properly investigate an incident that took place involving Mrs X’s child at a local leisure centre. This is because an investigation would not result in a different outcome.
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Kent County Council (25 006 524)
Statement Upheld Assessment and care plan 25-Feb-2026
Summary: Miss Y complained about the Council’s assessment process and its decision that her mother should move from residential care to extra care housing. She also complained about the Council’s failure to make reasonable adjustments when communicating with her mother. We do not find fault in the Council’s assessment process or its decision. However, we do find fault in the Council’s failure to consistently meet her mother’s reasonable adjustment needs, but we are satisfied this did not cause a significant injustice.
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London Borough of Hounslow (25 006 657)
Statement Upheld Alternative provision 25-Feb-2026
Summary: The Council was at fault. It did not provide Mrs X’s child, Y, with a suitable education or their special educational provision to which they were entitled. The Council will apologise to Y and pay Mrs X a symbolic payment to acknowledge Y’s missed education, missed special educational provision and Mrs X’s uncertainty. It will put a service improvement in place.
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London Borough of Waltham Forest (25 006 832)
Statement Upheld Special educational needs 25-Feb-2026
Summary: The Council failed to ensure Miss X’s child, Y received an education in line with their Education, Health and Care (EHC) Plan between December 2024 and July 2025 when they could not attend school due to exclusion. The Council was also at fault for significant delays in issuing Y’s amended EHC Plan following an annual review in July 2024. The Council agreed to apologise and make a payment to recognise the injustice this caused.
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Statement Closed after initial enquiries Highway repair and maintenance 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of a personal injury claim as this is a matter for the courts and it is reasonable to expect the person affected to seek a remedy there. We will not investigate the Council’s complaint handling as a separate matter as this does not cause a level of injustice sufficient to warrant our involvement, and investigation would not lead to any meaningful outcome.
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Statement Upheld Residential care 25-Feb-2026
Summary: We will not investigate Mr X’s complaint about the poor care and support the Care Provider’s Care Home provided to his sister, Miss Y, during her respite stay. This is because we could not add to the Care Provider’s investigation and subsequently, we cannot achieve the outcome Mr X wants.
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London Borough of Havering (25 021 940)
Statement Closed after initial enquiries Parking and other penalties 25-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s representations against a penalty charge notice. This is because it would be reasonable for Mr X to wait for the Council to register the unpaid penalty charge notice with the Traffic Enforcement Centre at Northampton County Court and apply to the court to take the process back to an earlier stage.