Decision search
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London Borough of Hillingdon (25 007 916)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We will not investigate Mr X’s complaint about nursery charges. It is unlikely we would find fault which caused Mr X to be wrongly charged.
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Bracknell Forest Council (25 008 431)
Statement Closed after initial enquiries Special educational needs 10-Nov-2025
Summary: We will not investigate this complaint about the process followed by the Council in reaching its decision about the special educational needs (SEN) provision required for Mr X’s child. How the Council reached its decision is closely linked to the decision itself, in respect of which Mr X has used his right to appeal to the Special Educational Needs and Disability Tribunal.
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Norfolk County Council (25 015 344)
Statement Upheld Other 10-Nov-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by providing a proportionate remedy for the injustice caused to Mr X.
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Suffolk County Council (25 015 412)
Statement Upheld Other 10-Nov-2025
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.
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Norfolk County Council (25 015 438)
Statement Upheld Other 10-Nov-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by providing a proportionate remedy for the injustice caused to Mr X.
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Bury Metropolitan Borough Council (25 015 804)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We will not investigate how the Council dealt with Mr X’s subject access requests as this is best dealt with by the Information Commissioner's Office.
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London Borough of Hammersmith & Fulham (25 016 822)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We will not investigate how the Council dealt with Mrs X’s subject access request as this is best dealt with by the Information Commissioner's Office.
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Hampshire County Council (25 016 902)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We will not investigate this complaint about the Council's handling of an information request as this is best dealt with by the Information Commissioner's Office. We will not investigate how the Council dealt with Mr X’s complaint about this, as in isolation, this does not cause Mr X a level of injustice that would warrant our further involvement.
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Newcastle upon Tyne City Council (25 016 960)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We will not investigate Mr C’s complaint that his property was damaged during Council highway works. This is because it is reasonable for Mr C to pursue his compensation claim by taking the Council to court.
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Royal Borough of Greenwich (25 017 255)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s failure to repair a damaged fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.