Decision search
Your search has 55884 results
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London Borough of Bromley (24 019 317)
Statement Upheld Homelessness 10-Nov-2025
Summary: Mr X complained that the Council failed to ensure the temporary accommodation it provided him with, remained available to him, failed to provide him with suitable alternative accommodation and failed to safeguard his personal data. There were some faults by the Council which caused injustice to Mr X. The Council will take action to remedy the injustice caused.
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Suffolk County Council (24 021 093)
Statement Upheld Assessment and care plan 10-Nov-2025
Summary: There was fault by the Council in the failure to review Mr Y’s direct payment and to review his care and support plan. The Council has apologised, written off part of a debt and not reclaimed unauthorised expenses. This is an appropriate remedy for the avoidable distress.
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Hertfordshire County Council (24 021 129)
Statement Closed after initial enquiries Direct payments 10-Nov-2025
Summary: We will not investigate this complaint about the support provided to Miss X by Adult Social Care Services. This is because there is not enough evidence of fault to justify our involvement.
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Derbyshire County Council (24 021 608)
Statement Upheld Child protection 10-Nov-2025
Summary: Miss X complained the Council delayed finalising its section 47 assessment and she had to constantly chase for updates. She also complained about the information the Council included in the assessment. Finally, she complained about how the Council dealt with her complaint. We find the Council was at fault for its delay in completing the assessment, its communication with Miss X and its complaints handling. This caused Miss X distress and uncertainty, and she lost the opportunity to access support sooner. The Council has agreed to apologise to Miss X, make a payment to her and write to her with an outcome on her complaint about her belongings.
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Surrey County Council (24 021 698)
Statement Upheld Special educational needs 10-Nov-2025
Summary: Ms B complained the Council failed to provide her child the provision detailed in their Education, Health and Care Plan. We find the Council at fault for failing to provide the special educational provision detailed in the Education, Health and Care Plan. This has caused Ms B distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment, consider reimbursement of Ms B’s costs and make service improvements.
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Staffordshire County Council (25 000 848)
Statement Upheld Special educational needs 10-Nov-2025
Summary: The Council failed to provide the tutoring and mentoring set out in Ms X’s adult son’s (Mr S’s) Education, Health and Care (EHC) Plan. The Council has already apologised. It should also pay Ms X £996 which is the cost of Mr S’s missed provision.
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North Somerset Council (25 001 686)
Statement Upheld Refuse and recycling 10-Nov-2025
Summary: Mr X complained the Council repeatedly left his bin in the middle of the public footpath outside his property, rather than returning it to his property after emptying it. The Council was at fault, which caused Mr X frustration. The Council has agreed to apologise and make a payment to Mr X, monitor his future collections and create an action plan to ensure the refuse crew return his bin correctly after emptying.
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London Borough of Newham (24 021 960)
Statement Closed after initial enquiries Special educational needs 10-Nov-2025
Summary: We will not investigate Ms M’s complaint because we cannot achieve the outcome she wants. The SEND Tribunal has decided which school B will attend. Ms M disagrees, but we cannot consider these matters now. The Council has responded to Ms M’s concerns about the school and there is nothing we could add by further investigation. There is not enough evidence of fault in the Council’s decision not to make alternative arrangements for B’s education to justify investigating.
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Birmingham City Council (24 022 972)
Statement Not upheld Enforcement 10-Nov-2025
Summary: Mr C complained that the Council had failed to take action to stop the use of the neighbouring property as a short-term rental. We have not found fault.
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West Sussex County Council (25 002 474)
Statement Closed after initial enquiries Special educational needs 10-Nov-2025
Summary: We will not investigate Ms X’s complaint about matters concerning her son’s education. This is because her complaint is made late and I see no good reason why it could not have been made sooner.