Decision search
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London Borough of Sutton (25 013 020)
Statement Closed after initial enquiries Refuse and recycling 10-Nov-2025
Summary: We will not investigate Mrs X’s complaint that the Council refused to refund a bulky waste collection she cancelled. This is because the claimed injustice is not significant enough to warrant our involvement.
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Great Yarmouth Borough Council (25 013 436)
Statement Closed after initial enquiries Council tax 10-Nov-2025
Summary: We will not investigate this complaint about a Council tax premium and discount because there is a right of appeal to a Valuation Tribunal.
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North Yorkshire Council (25 013 455)
Statement Closed after initial enquiries Council tax 10-Nov-2025
Summary: We will not investigate this complaint about a Council tax premium because the complainant appealed to a Valuation Tribunal and a further right of appeal to the Valuation Tribunal was available.
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Kent County Council (25 013 461)
Statement Closed after initial enquiries Other 10-Nov-2025
Summary: We cannot investigate Mr X’s complaints about the preparation and content of a section 7 report because the matter was before a court and the law says we cannot investigate. We will not investigate Mr X’s complaint about the Council’s complaints process because the primary matter is outside our jurisdiction.
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London Borough of Redbridge (25 013 464)
Statement Closed after initial enquiries Parking and other penalties 10-Nov-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to the London Tribunals.
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Sheffield City Council (25 013 777)
Statement Closed after initial enquiries Council tax 10-Nov-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Epping Forest District Council (24 016 284)
Statement Upheld Homelessness 10-Nov-2025
Summary: Miss X complained the Council did not respond properly to her homelessness. She also complained about how it handled her housing allocation. The Council was at fault. The Council delayed carrying out work to Miss X’s accommodation and wrongly suspended her from bidding on its housing register. The Council will review its policy, apologise to Miss X and make a symbolic payment to her.
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Epping Forest District Council (24 017 225)
Statement Upheld Homelessness 10-Nov-2025
Summary: Miss X complained the Council conducted a homelessness interview insensitively and she had to discuss the domestic abuse she experienced. She also complained it failed to properly consider her application to join its housing register. We have found fault by the Council on both matters. The Council agreed to apologise to Miss X and make her a symbolic payment to recognise the distress, frustration and uncertainty caused to her.
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Lancashire County Council (24 018 143)
Statement Upheld Special educational needs 10-Nov-2025
Summary: The Council failed to amend the Education, Health and Care Plan of Miss X’s child, Y, within the required timeframe. It also failed to respond to Miss X’s communications in a timely manner or at all. This caused Miss X and Y distress and uncertainty, and the delays meant Y missed half a term of college. The Council has agreed to apologise and make a payment to Miss X.
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London Borough of Brent (24 018 582)
Statement Upheld Enforcement 10-Nov-2025
Summary: We found fault on Mr Y’s complaint about the way the Council dealt with his reports of his neighbour breaching planning consent. It failed to let him know what action, if any, it was taking on his report. It also failed to ensure his case suffered no delay when an officer it was assigned to left. The Council agreed to send Mr Y an apology for the injustice caused by its failings. It also agreed to review procedures to ensure those making reports are kept updated at key stages and of decisions. It will also act to ensure cases are not left to drift due to staff changes or absence.