Decision search
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Suffolk County Council (25 001 276)
Statement Upheld Safeguarding 11-Nov-2025
Summary: Mrs C complained about the way the Council carried out a safeguarding investigation into concerns she raised against a care provider looking after her relative, Mrs E and counter-concerns raised by the Care Provider. We found some fault in the way the Council communicated with Mrs C about the allegations, some delay in requesting evidence and reaching a conclusion and some confusion on the final complaint response. This caused Mrs C some distress and uncertainty. The Council has agreed to apologise and pay her £200.
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Royal Borough of Kingston upon Thames (25 001 997)
Statement Upheld Assessment and care plan 11-Nov-2025
Summary: There was no fault by the Council in placing the late Mr X in a care home and charging him for it. He had mental capacity to decide on his care and living arrangements. He was not deprived of his liberty and the Council offered assistance with a funding application for a grant for repairs to the home. There was a failure to give Mr X information about the charging framework for social care and support, this was fault, but it did not cause significant injustice because a family member was told basic information about financial assessments.
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London Borough of Brent (25 004 457)
Statement Closed after initial enquiries Safeguarding 11-Nov-2025
Summary: We will not investigate Ms X and Ms Y’s complaint about their mother, Ms Z. Due the length of time which has passed, we are unlikely to be able to reach reliable conclusions or achieve meaningful outcomes for Ms X, Ms Y and Ms Z.
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Royal Free London NHS Foundation Trust (25 004 457a)
Statement Closed after initial enquiries Hospital acute services 11-Nov-2025
Summary: We will not investigate Ms X and Ms Y’s complaint about their mother, Ms Z. Due the length of time which has passed, we are unlikely to be able to reach reliable conclusions or achieve meaningful outcomes for Ms X, Ms Y and Ms Z.
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Statement Closed after initial enquiries Enforcement 11-Nov-2025
Summary: We will not investigate this complaint that the Council has failed to take planning enforcement action against alleged breaches of planning control at a holiday park. There is insufficient evidence of fault in the way the Council considered the matter, and it does not cause the complainant a significant personal injustice.
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Suffolk County Council (25 005 914)
Statement Closed after initial enquiries Special educational needs 11-Nov-2025
Summary: We will not investigate this complaint that the Council was at fault in the process of assessing the complainant’s child’s needs and delayed issuing her Education Health and Care plan. This is because investigation would not lead to a different outcome.
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Derbyshire County Council (25 005 968)
Statement Closed after initial enquiries Other 11-Nov-2025
Summary: We will not investigate Mrs X’s complaint her son’s Independent Living Placement restricted her access. There is not enough evidence of fault to justify our involvement.
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London Borough of Islington (25 006 005)
Statement Upheld Homelessness 11-Nov-2025
Summary: We will not investigate Mr X’s complaint about a worker entering his temporary accommodation without prior notice because further investigation is unlikely to lead to a different outcome.
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Staffordshire Moorlands District Council (25 006 303)
Statement Closed after initial enquiries Council tax 11-Nov-2025
Summary: We will not investigate this complaint about a second home premium for council tax. This is because it is reasonable to expect Mr X to use his right of appeal about the decision. There is insufficient evidence of fault to justify an investigation about other parts of the complaint.
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New Forest District Council (25 006 689)
Statement Closed after initial enquiries Allocations 11-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing applications. There is not enough evidence of fault by the Council to warrant our involvement.