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Decision reason: Closed after initial enquiries Not upheld Upheld

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Broxbourne Borough Council (24 023 189)

Statement Closed after initial enquiries Enforcement 30-Jun-2025

Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against an outbuilding at a property next to the complainant. There is not enough evidence that fault is likely to have affected the Council’s planning enforcement decision.
North West Leicestershire District Council (24 023 258)

Statement Closed after initial enquiries Enforcement 30-Jun-2025

Summary: We will not investigate this complaint about the Council deciding not to take further planning enforcement action against a CCTV camera erected on a pole at a property next to the complainant. There is insufficient evidence of fault in the way the Council reached its decision.
Cornwall Council (24 023 401)

Statement Closed after initial enquiries Antisocial behaviour 30-Jun-2025

Summary: We cannot investigate Ms X’s complaint about the Council’s handling of her complaints about antisocial behaviour from her neighbours, as the Council considered the matter in its role as social landlord. If Ms X remains dissatisfied, the Housing Ombudsman Service is better placed to consider this complaint.
West Oxfordshire District Council (24 023 404)

Statement Closed after initial enquiries Council tax 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s recovery of council tax arrears. It is reasonable for the complainant to appeal to the Valuation Tribunal if she disagrees with the liability for the debt. We will not exercise discretion to investigate events earlier than 2024 because this is outside the normal 12-month period for receiving complaints.
North East Lincolnshire Council (24 023 426)

Statement Closed after initial enquiries Other 30-Jun-2025

Summary: We will not investigate this complaint about Mr X’s complaint about the Council’s failing to invite him to review meetings or its assessment reports for the court. The law prevents us from investigating anything that is the subject of court proceedings and we also cannot achieve the outcome Mr X wants.
Salford City Council (24 023 464)

Statement Closed after initial enquiries Allocations 30-Jun-2025

Summary: We will not investigate this complaint about the time it took the Council to assess a housing application. This is because there is insufficient evidence of fault by the Council causing injustice.
London Borough of Hammersmith & Fulham (25 000 046)

Statement Closed after initial enquiries Child protection 30-Jun-2025

Summary: We cannot investigate Mr X’s complaint about the care arrangements for his grandchild. This is because the matter has been subject to court proceedings.
Birmingham City Council (25 000 064)

Statement Closed after initial enquiries Special educational needs 30-Jun-2025

Summary: We will not investigate this complaint about delays in the annual review of an Education, Health and Care Plan. Our investigation is unlikely to achieve a different outcome.
Dorset Council (25 000 165)

Statement Closed after initial enquiries Special educational needs 30-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her daughter’s Education, Health and Care needs assessment. This is because the injustice she claims stems from the Council’s decision not to issue her daughter an Education, Health and Care Plan and this decision carried a right of appeal which it would have been reasonable for Mrs X to use.
London Borough of Redbridge (25 000 297)

Statement Closed after initial enquiries Council tax 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to apply an empty home premium to the complainant’s council tax account. This is because it is unlikely an investigation would add to the Council’s response. The complainant also could have appealed to a Valuation Tribunal.

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