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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

Cornwall Council (25 000 394)

Statement Closed after initial enquiries School transport 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s request for home to school transport. This is because there is not enough evidence of fault by the Council.
Nottinghamshire County Council (25 000 458)

Statement Closed after initial enquiries Child protection 30-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s child protection actions. The complaint is late and there is no good reason to exercise discretion to investigate these matters now. It is also likely that at least some of the complaint concerns matters that were or could reasonably have been mentioned during court proceedings. We will not investigate those matters.
London Borough of Ealing (24 018 633)

Statement Closed after initial enquiries Child protection 30-Jun-2025

Summary: We will not investigate Dr Y’s complaint about the Council’s handling of safeguarding concerns about his child. We could not add to the responses the Council has already provided by investigating. The law also prevents us from investigating some of the issues which have been the subject of court proceedings. We have no powers to make the Council change the allocated Social Worker or take disciplinary action against individual employees.
London Borough of Haringey (24 019 189)

Statement Upheld Other 30-Jun-2025

Summary: Miss X complains the Council delayed dealing with a disabled parking bay application, causing avoidable distress. The Council is at fault because it delayed processing the application. Miss X suffered avoidable distress. The Council should apologise and pay Miss X £250.
Hampshire County Council (24 019 582)

Statement Closed after initial enquiries Alternative provision 30-Jun-2025

Summary: We cannot investigate Ms X’s complaint about which setting is suitable for a child’s education as Ms X appealed to the Tribunal. We cannot investigate how a school provides free school meals.
Canterbury City Council (24 020 574)

Statement Closed after initial enquiries Planning applications 30-Jun-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault to justify an investigation.
Ipswich Borough Council (24 020 689)

Statement Closed after initial enquiries Building control 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s handling of a dangerous structure. This is because the injustice Mr and Mrs X claim stems from the actions of their neighbour rather than any fault by the Council.
East Riding of Yorkshire Council (24 021 305)

Statement Closed after initial enquiries Assessment and care plan 30-Jun-2025

Summary: We will not investigate this late complaint about the Council’s actions in 2022 and 2023. There is not a good reason for the delay in the complaint being made to the Council and escalated to the Ombudsman.
West Northamptonshire Council (24 021 750)

Statement Closed after initial enquiries Special educational needs 30-Jun-2025

Summary: We will not investigate Miss X’s complaint about the Education, Health and Care Plan process. An investigation by the Ombudsman would not achieve a different outcome for Miss X and it was reasonable for her to appeal to the SEND Tribunal. Some other matters need to be considered by the Council.
West Northamptonshire Council (24 022 071)

Statement Upheld Highway repair and maintenance 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s system for reporting highway maintenance issues. We could not add to the Council’s investigation and an investigation would not lead to a different outcome.

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