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  • London Borough of Lambeth (24 011 977)

    Statement Upheld Homelessness 01-Jul-2025

    Summary: We found fault by the Council on Miss Z’s complaint about it failing to transfer her to alternative accommodation after deciding it was unsuitable in March 2023. The Council failed to move her from the property, show a record of its decision about unsuitability at the time it made it, send her a copy of the decision, or act to address the causes of its concerns while she remained in it. These failures caused avoidable injustice. She remained in an unsuitable property which did not meet their needs. The Council agreed to send her a written apology, pay £4,050 for the time she spent in unsuitable accommodation, pay £150 a month until she is moved, find her alternative accommodation, review what happened, and remind officers of the need to tell tenants about decisions when made.

  • Lancashire County Council (24 013 612)

    Statement Upheld Special educational needs 01-Jul-2025

    Summary: Miss X complains the Council did not deal with her son Y’s education properly, causing loss of education. The Council took too long to issue Y’s Education Health and Care Plan and to provide a school placement. Miss X suffered delay to appeal rights, avoidable distress and Y lost education opportunity and special educational needs provision. The Council should pay Miss X £300 for avoidable distress and £5,500 for loss of education and special educational needs provision.

  • Kent County Council (24 014 093)

    Statement Upheld Other 01-Jul-2025

    Summary: Mrs B complained the Council failed to properly carry out a child and family assessment and provide support about direct payments. She also complained there were failings in the Council’s complaint-handling and how it dealt with her Subject Access Request (SAR). The Council was at fault. There were delays by the Council in its handling of Mrs B’s complaint through the children’s statutory complaint procedure, and it delayed actioning a recommendation following the stage two investigation. Because of this, Mrs B suffered distress and frustration. The Council has agreed to make symbolic payments.

  • East Sussex County Council (24 014 321)

    Statement Upheld Special educational needs 01-Jul-2025

    Summary: Miss X complained the Council failed to provide alternative provision while her daughter was unable to attend school. She also complained the Council failed to arrange transport when a place at a special school was agreed. We found the Council’s failure to provide alternative provision for approximately two and half terms is fault. This fault caused distress and frustration and meant Miss X’s daughter missed out on an education at a significant point in her school career. The Council will apologise and make payemnts to remedy this injustice.

  • Royal Borough of Windsor and Maidenhead Council (24 016 907)

    Statement Upheld Councillor conduct and standards 01-Jul-2025

    Summary: Ms F complained the Council failed to follow the correct process when dealing with her Code of Conduct complaint. I have found some fault by the Council which caused Ms F avoidable uncertainty. The Council has agreed to apologise to Ms F.

  • East Sussex County Council (24 017 531)

    Statement Upheld Special educational needs 01-Jul-2025

    Summary: Miss X complained the Council has failed to provide suitable alternative provision for her son, or the provision specified in Section F of his EHC Plan since September 2023 when his school place broke down. Miss X also complains about delays in the annual review process and in issuing a final EHC Plan. We found the delays in the annual review process were fault. As was the failure to provide appropriate alternative provision and to ensure y received the provision in his EHC Plan. This fault has led to missed education and caused Miss X distress and frustration. The Council will apologise and make payments to remedy this injustice.

  • Milton Keynes Council (25 005 637)

    Statement Upheld Child protection 01-Jul-2025

    Summary: We have upheld Mr X’s complaint about the accuracy of information the Council provided to his child’s school. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • Warrington Council (25 005 780)

    Statement Closed after initial enquiries Highway repair and maintenance 01-Jul-2025

    Summary: We will not investigate Mr B’s complaint that his home has been flooded due to the Council’s failure to maintain drains in the local area. This is because it is reasonable for Mr B to pursue his compensation claim at court if needed.

  • Kent County Council (25 006 411)

    Statement Closed after initial enquiries Highway repair and maintenance 01-Jul-2025

    Summary: We will not investigate Dr B’s complaint that the Council is not taking action about part of the highway which has become muddy. This is because Dr B has not suffered a serious or significant injustice which would justify an investigation.

  • East Riding of Yorkshire Council (25 006 426)

    Statement Closed after initial enquiries Council tax 01-Jul-2025

    Summary: We will not investigate Mrs B’s complaint about her property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency.

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