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Decision reason: Closed after initial enquiries Not upheld Upheld

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Wirral Metropolitan Borough Council (25 011 247)

Statement Closed after initial enquiries Council tax 22-Dec-2025

Summary: We will not investigate this complaint about an exception to a council tax second home premium. This is because it was reasonable to expect Mr X to appeal.
Royal Borough of Kensington & Chelsea (25 011 875)

Statement Closed after initial enquiries Disabled facilities grants 22-Dec-2025

Summary: We will not investigate this complaint about an assessment by the Council’s adult social care department for adaptations to a property. This is because there is not enough evidence of fault by the Council in the way it made its decision. So, we cannot challenge the decision even though the complainant disagrees with it.
Transport for London (25 014 278)

Statement Closed after initial enquiries Traffic management 22-Dec-2025

Summary: We cannot investigate this complaint about Penalty Charges Notices. This is because the complainant has already appealed to the tribunal.
Birmingham City Council (25 015 229)

Statement Closed after initial enquiries Council house sales and leaseholders 22-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions during the Right to Buy process. Mr X could have taken the matter to the County Court, which decides disputes about the Right to Buy. The other part of the complaint is late.
Westminster City Council (25 018 851)

Statement Closed after initial enquiries Noise 22-Dec-2025

Summary: We will not investigate Mr X’s complaint about noise and odour from a bakery. This is because we could not add to the response the Council has already provided.
East Sussex County Council (25 010 493)

Statement Closed after initial enquiries Alternative provision 21-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to make alternative educational provision for the complainant’s son. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
Sunderland City Council (25 010 680)

Statement Closed after initial enquiries Special educational needs 21-Dec-2025

Summary: We cannot investigate this complaint about the Council’s refusal to carry out an Education Health and Care Needs Assessment for the complainant’s son, and its response to her subsequent complaint. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
Royal Borough of Kensington & Chelsea (25 015 419)

Statement Closed after initial enquiries Allocations 21-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to consider matters the complainant was aware of more than 12 months before we received the complaint.
Royal Borough of Kensington & Chelsea (25 015 953)

Statement Closed after initial enquiries Allocations 21-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and the discharge of its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
Royal Borough of Kensington & Chelsea (25 000 386)

Statement Closed after initial enquiries Enforcement 20-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s approval of a planning application in 2022 and its decision to close an enforcement case in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

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