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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Croydon (25 004 943)

Statement Upheld Refuse and recycling 22-Dec-2025

Summary: Mr X complains the Council failed to collect clinical waste from his property on several occasions. Mr X says this caused him frustration and carers attending his property were stopped from using his drive due to the uncollected waste. We have found fault in the Council’s actions for failing to collect Mr X’s waste. The Council has agreed to issue Mr X with an apology and pay him a financial payment.
Brighton & Hove City Council (25 005 079)

Statement Closed after initial enquiries Special educational needs 22-Dec-2025

Summary: We will not investigate Mr X complaint about an Education Health and Care Plan transfer. There is insufficient evidence of fault to justify investigating. Mr X has also not suffered significant injustice because of the Council’s actions.
Hampshire County Council (25 006 535)

Statement Closed after initial enquiries Other 22-Dec-2025

Summary: Miss X complained that the Council refused to provide her with free school meals despite being financially eligible. We have discontinued our investigation because this is a late complaint and there is no good reason to use discretion to investigate.
Redditch Borough Council (25 007 839)

Statement Closed after initial enquiries Trees 22-Dec-2025

Summary: We will not investigate this complaint about the Council granting permission to remove a tree and hedge outside the complainant’s home. This is because the Council confirms it has replanted the hedge and we consider further investigation will not lead to a different outcome.
Ashford Borough Council (25 008 476)

Statement Closed after initial enquiries Enforcement 22-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to acted swiftly on Mr X’s reports of breaches of planning control and environmental harm and failure to protect approved plans. It is too late to complain about matters Mr X was aware of before 2024. Also we have not seen enough evidence of fault in the way the Council considered Mr X’s report of breaches of planning control. Finally, Mr X can appeal against the Council’s decision to serve him with a building notice.
Wokingham Borough Council (25 009 463)

Statement Closed after initial enquiries Allocations 22-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.
London Borough of Ealing (25 010 191)

Statement Closed after initial enquiries Traffic management 22-Dec-2025

Summary: We will not investigate Ms X’s complaint about the implementation of a traffic management order. There is insufficient evidence of fault and the personal injustice claimed is not significant enough to warrant investigation.
Westminster City Council (25 010 952)

Statement Upheld Special educational needs 22-Dec-2025

Summary: We will not investigate Mrs X’s complaint about delay in reviewing her child’s Education, Health and Care (EHC) Plan. The Council have offered a suitable remedy, and it would be reasonable for Mrs X to appeal to the tribunal about the contents of the plan. Parts of Mrs X’s complaint are also late.
Durham County Council (25 011 077)

Statement Closed after initial enquiries Assessment and care plan 22-Dec-2025

Summary: We will not investigate this complaint about information the Council has recorded or shared. The Information Commissioner’s Office is better placed to consider data concerns. There is not enough evidence of fault in the Council’s assessment of housing and care needs, it is entitled to rely on recorded data. There is not enough evidence the Council’s actions led to the claimed injustice.
Medway Council (25 011 170)

Statement Closed after initial enquiries Parking and other penalties 22-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council sending a Penalty Charge Notice to his previous address, and it did not take his vulnerabilities into account. This is because he has already appealed to the Traffic Enforcement Centre for the Penalty Charge Notice. The Council has already written to Mr X to accept that it did not contact him after he disclosed his disability. It has apologised and taken steps to improve its process. I consider this to be a satisfactory remedy to this part of the complaint.

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