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Your search has 52507 results

  • Surrey County Council (25 000 549)

    Statement Closed after initial enquiries Special educational needs 01-Jul-2025

    Summary: We cannot investigate this complaint about the Council’s decisions relating to an Education, Health and Care Plan for Mrs X’s child. This is because Mrs X appealed those decisions to the First-tier Tribunal and the law does not allow us to investigate. Additionally, we will not investigate earlier delays because this is a late complaint. Finally, we will not investigate a complaint about delays in subsequently issuing a plan, because it is unlikely we would find fault.

  • Cheshire East Council (25 000 940)

    Statement Closed after initial enquiries Special educational needs 01-Jul-2025

    Summary: We will not investigate Mrs X’s complaint that the Council failed to send an amended Education Health and Care Plan to her child’s school. This is because there is insufficient evidence of fault.

  • Leicestershire County Council (25 001 056)

    Statement Closed after initial enquiries Special educational needs 01-Jul-2025

    Summary: We will not investigate this complaint that the Council has failed to make appropriate educational provision and support available for the complainant’s daughter. This is because the Ombudsman’s intervention would not achieve anything significant or lead to a different outcome, and is not therefore warranted.

  • Leicestershire County Council (24 001 324)

    Statement Upheld Assessment and care plan 01-Jul-2025

    Summary: Mrs X complained the NHS Trust and the Council discharged her father from hospital into an unsuitable care home. We found fault by the NHS Trust, but we could not say this would have led to a different outcome. The NHS Trust has already accepted the fault, but we recommended it apologises to Mrs X for the uncertainty caused. We did not find fault by the Council’s actions, but we did find fault with how it dealt with Mrs X’s complaint. We made recommendations to address this.

  • University Hospitals of Leicester NHS Trust (24 001 324a)

    Statement Upheld Hospital acute services 01-Jul-2025

    Summary: Mrs X complained the NHS Trust and the Council discharged her father from hospital into an unsuitable care home. We found fault by the NHS Trust, but we could not say this would have led to a different outcome. The NHS Trust has already accepted the fault, but we recommended it apologises to Mrs X for the uncertainty caused. We did not find fault by the Council’s actions, but we did find fault with how it dealt with Mrs X’s complaint. We made recommendations to address this.

  • City of Bradford Metropolitan District Council (24 001 929)

    Statement Upheld Special educational needs 01-Jul-2025

    Summary: Mrs M complained on behalf of herself and her adult daughter, Miss D. She complained about faults by City of Bradford Metropolitan District Council and NHS West Yorkshire Integrated Care Board leading to Miss D being unable to go to college and missing out on special educational provision. She also complained about poor communication by the organisations. We have upheld the complaint and found the faults caused significant injustice to Miss D and Mrs M. This includes Miss D missing all her education and essential special educational needs support for about 12 months. Mrs M could not take her usual breaks from her caring role, leaving her exhausted. The organisations’ faults also caused Mrs M avoidable distress and time and trouble. The organisations accepted our recommendations, so we have completed our investigation.

  • NHS West Yorkshire ICB - Bradford District and Craven (24 001 929a)

    Statement Upheld Education, health and care plans 01-Jul-2025

    Summary: Mrs M complained on behalf of herself and her adult daughter, Miss D. She complained about faults by City of Bradford Metropolitan District Council and NHS West Yorkshire Integrated Care Board leading to Miss D being unable to go to college and missing out on special educational provision. She also complained about poor communication by the organisations. We have upheld the complaint and found the faults caused significant injustice to Miss D and Mrs M. This includes Miss D missing all her education and essential special educational needs support for about 12 months. Mrs M could not take her usual breaks from her caring role, leaving her exhausted. The organisations’ faults also caused Mrs M avoidable distress and time and trouble. The organisations accepted our recommendations, so we have completed our investigation.

  • NHS West Yorkshire ICB - Bradford District and Craven (24 001 929b)

    Statement Upheld Education, health and care plans 01-Jul-2025

    Summary: Mrs M complained on behalf of herself and her adult daughter, Miss D. She complained about faults by City of Bradford Metropolitan District Council and NHS West Yorkshire Integrated Care Board leading to Miss D being unable to go to college and missing out on special educational provision. She also complained about poor communication by the organisations. We have upheld the complaint and found the faults caused significant injustice to Miss D and Mrs M. This includes Miss D missing all her education and essential special educational needs support for about 12 months. Mrs M could not take her usual breaks from her caring role, leaving her exhausted. The organisations’ faults also caused Mrs M avoidable distress and time and trouble. The organisations accepted our recommendations, so we have completed our investigation.

  • Cornwall Council (24 011 634)

    Statement Upheld Alternative provision 01-Jul-2025

    Summary: Ms X complained the Council failed to provide alternative provision for her son when his educational placement broke down. She is also concerned about the Educational Psychologist report, the Councils requests for medical evidence and its failure to consider her complaint at stage two. The Council is at fault for failing to offer a stage two investigation. This has caused Ms X distress for which I have recommended a remedy.

  • Lincolnshire County Council (24 011 703)

    Statement Upheld Transport 01-Jul-2025

    Summary: Mrs X complained the Council did not manage the transition from children’s services to adult social care for her daughter, Ms G, failed to meet Ms G’s identified needs when she finished education, and failed to communicate with Mrs X about the matter properly. The Council was at fault when it made errors in deciding how Ms G’s care needs could be met, and in communicating those decisions to Mrs X. The Council will apologise and make symbolic payment to Ms G for the care she did not receive and to Mrs X for the avoidable distress and impact on her own health conditions caused by the Council’s faults.

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