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Decision reason: Closed after initial enquiries Not upheld Upheld

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Middlesbrough Borough Council (25 004 966)

Statement Closed after initial enquiries Private housing 12-Jun-2025

Summary: We will not investigate Mrs B’s complaint about the Council refusing to refund her selective licence fee. This is because there is not enough evidence of fault to justify an investigation.
Solihull Metropolitan Borough Council (25 005 012)

Statement Closed after initial enquiries Council tax 12-Jun-2025

Summary: We will not investigate Mr B’s complaint about his property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency.
North Tyneside Metropolitan Borough Council (24 010 323)

Statement Upheld Assessment and care plan 12-Jun-2025

Summary: There was some fault by the Council in its delay completing an assessment of Mr X’s care and support needs after he moved home. The Council has already apologised, which is a suitable remedy for the distress and frustration caused. There was no fault in the Council’s assessment of Mr X’s eligible needs.
Dorset Council (24 014 834)

Statement Upheld Alternative provision 11-Jun-2025

Summary: Mrs X complains the Council has not dealt with her daughter Y’s education properly and she has missed educational opportunity. The Council delayed considering whether it should make alternative education provision for Y. Y suffered delay and the loss of educational opportunity. The Council should apologise and pay Mrs X £1500.
Surrey County Council (24 015 469)

Statement Upheld Special educational needs 11-Jun-2025

Summary: Mr X complained that the Council unfairly restricted communication with him. The Council accepts it did not follow the correct process when it did this. We found the Council at fault. The Council has apologised and lifted the restrictions in response to Mr X's complaint. It has also agreed to carry out some service improvements.
Birmingham City Council (24 016 565)

Statement Upheld Allocations 11-Jun-2025

Summary: Miss X complained that the Council kept closing Mr B’s housing applications. We find that the Council closed Mr B’s applications without allowing him to explain why he could not provide the documents it was requesting to support his application. Then, after it was aware of his circumstances, it again requested evidence he was unable to provide. These failings caused Miss X and Mr B frustration. However, there was no fault in the way the Council decided that Mr B did not qualify to join the Council’s housing register. The Council has agreed to apologise to Mr B and Miss X and to make service improvements.
Somerset Council (24 017 214)

Statement Closed after initial enquiries Homelessness 11-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
London Borough of Wandsworth (24 017 501)

Statement Closed after initial enquiries Special educational needs 11-Jun-2025

Summary: We found Mr Y’s complaint about the Council failing to pay the independent school where he works a fee increase for two children with Education, Health and Care plans, was not within our jurisdiction. This was because the school could seek a legal remedy through the courts.
Hertfordshire County Council (24 018 312)

Statement Closed after initial enquiries Safeguarding 11-Jun-2025

Summary: We will not investigate Mr and Mrs X’s complaint about adult safeguarding involving their son, Mr Y. We could not add to the investigations and responses the Council has already provided. We also cannot achieve the outcome Mr and Mrs X want.
Folkestone & Hythe District Council (24 018 717)

Statement Closed after initial enquiries Allocations 11-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. He has a right of review about the suitability of the accommodation offered and it is reasonable for him to use it. If he is dissatisfied with the outcome of the review, he can appeal to the county court.

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