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Decision reason: Closed after initial enquiries Not upheld Upheld

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Hinckley & Bosworth Borough Council (25 000 262)

Statement Closed after initial enquiries Councillor conduct and standards 12-Jun-2025

Summary: We will not investigate Mr X’s complaint about how a councillor handled his personal data. The Information Commissioner’s Office is better placed to deal with this complaint. We will also not investigate Mr X’s complaint that the Council refused to carry out an investigation into the councillor. There is not enough evidence of fault to justify an investigation.
London Borough of Richmond upon Thames (25 000 822)

Statement Closed after initial enquiries Other 12-Jun-2025

Summary: We will not investigate Ms X’s complaint that a Council Board would not change the order of its agenda to enable Ms X to speak. We will also not investigate the Council’s decision not to investigate Ms X’s other complaints. There is insufficient evidence of fault to justify an investigation.
Hampshire County Council (25 001 059)

Statement Closed after initial enquiries Child protection 12-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s involvement with her family. The complaint is late and we are unlikely to find evidence of fault even if we did investigate.
Leicester City Council (25 001 505)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigation and it is reasonable to expect Mr Y to approach the court if he wishes to pursue the matter, who are better placed to consider the complaint.
Change, Grow, Live (25 001 629)

Statement Closed after initial enquiries Other 12-Jun-2025

Summary: We cannot investigate Mr X’s complaint about the actions of his key workers at a community substance abuse service because it lies outside our jurisdiction. This is because the complaint is not made about, or in connection with, the provision of adult social care.
London Borough of Bexley (25 001 900)

Statement Closed after initial enquiries Child protection 12-Jun-2025

Summary: We will not investigate Miss X’s complaint the Council has recorded false information about her and her child. The law prevents us from investigating anything that is or has been the subject of court proceedings.
Hampshire County Council (25 002 530)

Statement Closed after initial enquiries Special educational needs 12-Jun-2025

Summary: We cannot investigate Mr Y’s complaint the Council named an unsuitable school placement in his child’s Education, Health and Care Plan. This is because Mr Y has appealed to the SEND Tribunal about the same matter. Will not investigate Mr Y’s other complaints because they are premature.
London Borough of Barnet (25 002 771)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025

Summary: We will not investigate this complaint about damage to Mr X’s car as this is a matter for the courts.
Hampshire County Council (25 003 023)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025

Summary: We will not investigate Ms Y’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms Y to pursue her compensation claim by taking the Council to court.
West Sussex County Council (25 003 057)

Statement Closed after initial enquiries Child protection 12-Jun-2025

Summary: We will not investigate this complaint about the Council not following court orders. This is because the law prevents us considering the Council’s actions during court proceedings. Also, Mr X could reasonably have raised some matters in court.

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