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Decision reason: Closed after initial enquiries Not upheld Upheld

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Stockton-on-Tees Borough Council (24 013 122)

Report Upheld Special educational needs 24-Jul-2025

Summary: The Council failed to secure the special educational provision in Y’s Education, Health and Care Plan. It also failed to carry out the annual review of Y’s Plan, despite sending letters to Mrs X saying it had done so. This resulted in Y missing out on their special educational provision and caused Mrs X and Y uncertainty, distress and frustration. 99 others also received annual review completion letters when no meeting or consultation had taken place.
London Borough of Harrow (24 022 000)

Report Upheld Other 07-Jul-2025

Summary: Mr X complained the Council had not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. Mr X said this caused him and his family distress, worry, uncertainty, and frustration. The Council failed to investigate the complaints under the children’s service statutory complaints procedure following our earlier recommendation, and failed to respond to us when we asked the reasons why. We therefore have concerns about the Council’s governance arrangements to administer the statutory children’s complaints procedure.
Vale Of White Horse District Council (24 023 044)

Statement Closed after initial enquiries Council tax 01-Jul-2025

Summary: We will not investigate this complaint about the Council’s delay in Council tax billing. The Council has apologised and offered a payment plan. There is insufficient remaining injustice, and further investigation would not achieve a different outcome.
Lancashire County Council (24 023 153)

Statement Closed after initial enquiries Special educational needs 01-Jul-2025

Summary: We cannot investigate Mrs X’s complaint about how the Council carried out a review of a child’s Education Health and Care Plan. This is because she has used her right of appeal to a tribunal.
London Borough of Waltham Forest (24 023 185)

Statement Upheld Charging 01-Jul-2025

Summary: We will not investigate this complaint about the way the Council dealt with an invoice it sent to Ms B for care charges. The Council has cancelled the charge and apologised to Ms B for its delay. An investigation by us would not lead to a different outcome or achieve more.
Lincolnshire County Council (24 023 361)

Statement Closed after initial enquiries Trading standards 01-Jul-2025

Summary: We will not investigate this complaint the Council’s Trading Standards Service did not investigate a property scam. There is not enough evidence of fault to justify our involvement.
Redcar & Cleveland Council (24 023 406)

Statement Upheld Residential care 01-Jul-2025

Summary: We will not investigate this complaint about the actions of a Care Provider the Council commissioned to care for Mrs X’s husband. The Council has already accepted the Care Provider was at fault and made suitable recommendations. We could not add to the Council’s investigation or achieve anything more meaningful.
Hastings Borough Council (24 023 480)

Statement Closed after initial enquiries Noise 01-Jul-2025

Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating.
London Borough of Camden (24 023 501)

Statement Closed after initial enquiries Other 01-Jul-2025

Summary: We will not investigate this complaint about a fixed penalty notice issued by the Council. This is because it primarily concerns Mr X’s liability for the notice and this is a matter for the courts rather than the Ombudsman.
Westminster City Council (25 000 103)

Statement Closed after initial enquiries Homelessness 01-Jul-2025

Summary: We will not Mr X’s complaint about the Council’s decision not to award him additional points under its housing allocation scheme. This is because there is not enough evidence of fault to justify an investigation.

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