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Decision reason: Closed after initial enquiries Not upheld Upheld

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Sunderland City Council (24 021 492)

Statement Upheld Special educational needs 31-Aug-2025

Summary: The Council was at fault for causing a delay when deciding the support Miss X should receive for her special educational needs. It has already offered suitable remedies for the injustice caused, so we have made no further recommendations.
Lincolnshire County Council (24 021 587)

Statement Not upheld Refuse and recycling 31-Aug-2025

Summary: Mr and Mrs X complained the Council-run recycling centre refused entry to Mr X despite him holding a van permit, failed to provide any support or an alternative solution to dispose of their large household items and poorly handled their case. We ended our investigation into this complaint as we are unlikely to find fault causing a significant injustice. Additionally, we could not add to the Council’s investigation or achieve anything further.
Stoke-on-Trent City Council (25 003 662)

Statement Closed after initial enquiries Other 31-Aug-2025

Summary: We will not investigate this complaint about the Council allegedly sharing Mr X’s personal and business information with a third party. The Information Commissioner is best placed to consider how the Council handled Mr X’s data, and the county court is best placed to consider his claim for compensation.
London Borough of Enfield (25 003 818)

Statement Closed after initial enquiries Private housing 31-Aug-2025

Summary: We will not investigate this complaint about the Council’s advice to Mr X’s tenant regarding his possession action and rent arrears. There is insufficient evidence of fault which would warrant an investigation.
Stratford-on-Avon District Council (25 004 143)

Statement Closed after initial enquiries Antisocial behaviour 31-Aug-2025

Summary: We will not investigate this complaint about comments made by a Council officer about Mr X’s request for an anti-social behaviour case review. This is because an investigation would be unlikely to find fault with the Council’s actions.
London Borough of Lewisham (25 004 793)

Statement Closed after initial enquiries Council tax 31-Aug-2025

Summary: We will not investigate this complaint about the way the Council managed the complainant’s council tax account. This is because there is insufficient evidence of fault by the Council.
Lancaster City Council (25 004 904)

Statement Closed after initial enquiries Private housing 31-Aug-2025

Summary: We will not investigate this complaint about advice the complainant says the Council gave to his tenant. This is because there is insufficient evidence of fault by the Council.
London Borough of Bexley (25 006 319)

Statement Closed after initial enquiries Council tax 31-Aug-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax account. This is because there is insufficient evidence of fault to justify an investigation.
London Borough of Southwark (25 007 011)

Statement Closed after initial enquiries Child protection 31-Aug-2025

Summary: We will not investigate this complaint about the conduct of a Council social worker who is allocated to Miss X’s grandchildren. This is because we could not add anything further to the Council’s investigation. Other complaints by Miss X relate to court proceedings and the law prevents us from investigating these matters.
The Spires College (25 007 080)

Statement Closed after initial enquiries School admissions 31-Aug-2025

Summary: We will not investigate Mrs X’s complaint about an unsuccessful school admission appeal for her daughter. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

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