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  • London Borough of Waltham Forest (24 023 481)

    Statement Closed after initial enquiries Homelessness 30-Aug-2025

    Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application and its decision that Miss X was intentionally homeless. There is insufficient evidence of fault in the decision about interim accommodation. It was reasonable for Miss X to use the review/appeals procedure offered by the homelessness legislation.

  • Eastleigh Borough Council (25 003 741)

    Statement Closed after initial enquiries Allocations 30-Aug-2025

    Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

  • Essex County Council (25 003 394)

    Statement Upheld Special educational needs 29-Aug-2025

    Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

  • Essex County Council (25 003 431)

    Statement Upheld Special educational needs 29-Aug-2025

    Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

  • Leicester City Council (23 015 268 fr)

    Report Upheld Homelessness 28-Aug-2025

    Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 15 October 2024. Although the Council has complied with our service improvement recommendations and agreed to make a payment for distress, it has refused to remedy all the personal injustice caused to Ms X, by the Council’s fault. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Ms X. We have therefore issued this further report to highlight our continuing concerns.

  • London Borough of Merton (24 000 449)

    Statement Upheld Assessment and care plan 28-Aug-2025

    Summary: We found fault by London Borough of Merton and NHS South West London Integrated Care Board as they failed to take appropriate action to promptly resolve disputes around Mrs Y’s care needs. This led to unnecessary delay, which in turn caused Mrs Y and her family avoidable distress and uncertainty. These organisations will apologise to Mrs Y and her family and pay them a financial remedy.

  • NHS South West London ICB (24 000 449a)

    Statement Upheld Care and treatment 28-Aug-2025

    Summary: We found fault by London Borough of Merton and NHS South West London Integrated Care Board as they failed to take appropriate action to promptly resolve disputes around Mrs Y’s care needs. This led to unnecessary delay, which in turn caused Mrs Y and her family avoidable distress and uncertainty. These organisations will apologise to Mrs Y and her family and pay them a financial remedy.

  • Royal Borough of Greenwich (24 008 175)

    Statement Upheld Antisocial behaviour 28-Aug-2025

    Summary: Mr B complained that the Council did not take effective action when he complained about antisocial behaviour (ASB) from the play area near his house. There was fault by the Council. Although it took action to respond Mr B’s issues, it did not liaise with the Police who were also involved, nor tell Mr B he could ask for an ASB case review. The Council took too long to respond to Mr B’s complaints and referred him to the Housing Ombudsman when he cannot use that service. The Council’s shortcomings caused Mr B frustration, but it is unlikely that the Council would have taken any different action to tackle the problems. The Council will apologise to Mr B and remind its staff of its ASB powers, the ASB case review and that owner-occupiers cannot complain to the Housing Ombudsman.

  • Kirklees Metropolitan Borough Council (24 008 370)

    Statement Upheld Special educational needs 28-Aug-2025

    Summary: The Council accepted that it had delayed in issuing the complainant’s son’s Education, Health and Care Plan. We too find fault, resulting in avoidable distress and a loss of suitable education for Miss X’s son. The Council had already offered to make a symbolic payment for the lost education and avoidable distress and time and trouble for the complainant. We consider this is a suitable remedy. We are therefore closing the complaint.

  • Essex County Council (24 008 510)

    Statement Upheld Special educational needs 28-Aug-2025

    Summary: Mrs X complained the Council failed to complete her son, Y’s, Education, Health and Care Plan annual review within the statutory timeframe and to follow the SEND Tribunal’s order requiring amendments to his Plan. She also complained Y has not received the support in his EHC Plan. We found fault by the Council on all matters. We recommend the Council apologise to Mrs X and Y and make payments in recognition of the injustice caused to them.

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